Sales Administrator
About the role
The Sales Administrator provides administrative, operational, and customer service support to the sales team to ensure efficient order processing, accurate sales reporting, and exceptional customer service. The role serves as a key liaison between customers, sales personnel, and internal departments, supporting business growth through effective coordination and data management.
Key responsibilities
Process incoming purchase orders accurately and promptly
Ensure all sales orders are entered and maintained correctly in SAP
Monitor order status and coordinate with relevant departments to ensure timely fulfillment
Maintain accurate customer records, key account information, and important business dates
Serve as the primary point of contact for customer inquiries relating to orders, deliveries, and account support
Build and maintain strong customer relationships through professional and responsive service
Prepare weekly and monthly sales reports
Generate sales analyses and management reports as required
Update and maintain customer and sales databases within SAP
Follow up with customers regarding outstanding payments
Requirements
Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, Marketing, or a related discipline