Sales Administrator

The Sales Administrator provides administrative and operational support to the Sales & Business Development team to ensure the efficient management of customer enquiries, quotations, sales orders, and project documentation. The role acts as a key liaison between customers, sales, operations, logistics, procurement, and finance to ensure timely delivery of products and services while maintaining a high level of customer satisfaction.

Key Responsibilities

• Provide day-to-day administrative support to the Sales team.
• Prepare and issue quotations, sales orders, purchase requisitions, and other sales-related documentation accurately and promptly.
• Process customer enquiries and coordinate with internal departments to ensure timely responses and order fulfilment.
• Maintain and update customer records, sales databases, and CRM systems.
• Coordinate equipment availability, delivery schedules, and logistics with the Operations and Workshop teams.
• Track customer orders from quotation through delivery and invoicing, ensuring all milestones are met.
• Liaise with Procurement on supplier quotations, purchase orders, and delivery timelines.
• Prepare customer documentation, including delivery notes, equipment lists, certificates, and commercial documents.
• Monitor outstanding quotations and follow up with customers and the Sales team where appropriate.
• Support the preparation of sales reports, forecasts, and management presentations.
• Assist with tender submissions by compiling technical and commercial documentation.
• Coordinate customer meetings, travel arrangements, and business development activities when required.
• Ensure all sales documentation complies with company procedures and quality standards.
• Provide excellent customer service by responding professionally and promptly to customer enquiries.
• Perform other administrative duties assigned by the Sales Manager.

Qualifications

• Diploma or Degree in Business Administration, Sales, Marketing, Logistics, or a related discipline.
• Relevant administrative or sales support certifications are an advantage.

Experience

• Minimum 2 years of experience in a Sales Administration, Sales Support, Customer Service, or Commercial Administration role.
• Experience in the offshore, marine, oil & gas, engineering, industrial equipment, or rental industry is preferred.
• Experience supporting quotations, order processing, and customer account management.

Skills & Competencies

• Excellent organisational and administrative skills with strong attention to detail.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Experience using ERP systems (such as SAP, Microsoft Dynamics, IFS, or Oracle) and CRM platforms is an advantage.
• Commercial awareness with a customer-focused mindset.
• Ability to work independently and collaboratively across departments.
• Strong problem-solving skills and a proactive approach to work.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of quotations and sales documentation.
• Order processing turnaround time.
• Customer response and enquiry resolution time.
• Sales order fulfilment and coordination efficiency.
• Accuracy of CRM and sales records.
• Internal and external customer satisfaction.
• Compliance with company procedures and documentation standards.

Working Relationships

• Sales & Business Development
• Operations & Workshop
• Procurement
• Logistics
• Finance
• Customers and Suppliers

At NOR Group, the Sales Administrator plays a vital role in supporting the commercial team, ensuring seamless coordination between departments, and delivering an exceptional customer experience that contributes to the company's continued growth.