Sales Administrator (Operations and Customer Support)

Company Overview

OLENO Pte. Ltd. is a Singapore-based window furnishings company specializing in made-to-measure curtains, blinds, and retractable insect mesh, focusing on quality and craftsmanship to build a lasting brand.

Job Summary

You will manage orders from confirmed quotations through installation and final payment, supporting operations and customer service to ensure smooth order processing and customer satisfaction.

Responsibilities

• Raise purchase orders to fabricators and suppliers based on confirmed quotations and track delivery dates to ensure timely fulfillment
• Issue customer invoices, record deposits and final payments, and follow up on outstanding payments before fabrication
• Schedule site measurements and installations, maintaining an accurate calendar for the installation team
• Update order status, customer records, and payment information in the sales portal and accounting system
• Coordinate after-sales service visits, adjustments, and customer follow-ups to resolve issues promptly
• Respond to customer enquiries via WhatsApp and phone, directing them to the appropriate sales consultant
• Cover the showroom and close straightforward orders when sales consultants are occupied with other customers
• Maintain supplier records, price lists, and sample stock in the showroom to support sales and operations
• Prepare weekly reports summarizing orders, payments, and installations to inform management decisions

Preferred competencies and qualifications

• Minimum 2 years of experience in sales administration or operations within renovation, furnishing, trade, or similar project-based businesses
• Experience using Xero or similar accounting software to manage financial records
• Clear and warm written English communication skills for WhatsApp interactions; conversational Mandarin is advantageous for customer engagement
• Comfortable working with numbers, measurements, and simple quoting systems to ensure accuracy
• Reliable, punctual, and able to work independently within a small team environment
• Willingness to work a 5-day roster including some weekend showroom coverage

Other Information

• Basic salary range: $2,200 to $2,600 depending on experience
• Commission paid monthly on orders personally closed
• Two performance reviews annually, each with a bonus of up to one month’s salary
• Annual leave, medical benefits, and CPF contributions in accordance with Singapore employment law
• Three-month probation period with clear, measurable targets