Sales Administrator – Perth
Description
Build your commercial career with a global mining technology leader.
Are you an organised, customer-focused professional looking to develop your career within a growing global technology business?
This is an opportunity to join Acquire, a market-leading software company, and play an important role in supporting the commercial operations behind some of the world's leading mining and exploration organisations.
As part of our regional commercial team, you'll work across software, services and learning sales, helping deliver an outstanding customer experience through responsive service, accurate administration and effective coordination. You'll be involved in a broad range of commercial activities, from preparing quotations and processing sales orders to managing software licences, supporting customer accounts and coordinating training and industry events.
Reporting to the Commercial Account Manager Lead, you'll work closely with Account Managers, Business Development Managers and colleagues across our global business, gaining valuable exposure to customer relationships, sales processes and the commercial side of the mining technology industry.
This role offers an excellent opportunity for someone who enjoys working with people, has a strong eye for detail and wants to build their commercial knowledge while developing a career within an international technology organisation.
Whether you're looking to strengthen your sales administration experience or broaden your exposure to customer success and commercial operations, you'll have the opportunity to learn, contribute and grow with Acquire.
What you'll do
As a Sales Administrator, you'll be an important part of the customer experience and commercial support function. Your responsibilities will include:
Sales and Commercial Support
Prepare and submit customer quotations for software licences, first-year maintenance, services and learning opportunities using our CRM system.
Process sales orders in CRM in accordance with internal procedures and requirements.
Work with the regional commercial team to follow up outstanding quotations, accounts and unpaid invoices.
Provide transactional account management support, engaging periodically with low-growth, low-risk customer accounts.
Assist new customers with vendor registrations and access to procurement portals.
Software Licence Management
Issue software licences and ensure accurate capture of key end-user and customer information.
Coordinate licence reassignments for customers, business partners and Acquire employees.
Customer and Account Administration
Maintain accurate customer contact and billing information within CRM.
Manage end-user login credentials for access to online resources and software downloads.
Respond promptly to website enquiries and support tickets relating to forgotten passwords, new user logins and licence reassignments.
Administer customer contracts relevant to the value stream, including uploading and maintaining documentation in CRM.
Events and Customer Learning
Help coordinate and deliver Acquire-hosted events, including customer learning events, workshops and other regional activities.
Support event logistics such as obtaining venue quotations, managing registrations and participant confirmations, arranging equipment and learning materials, coordinating website information and assisting with pre-event marketing.
Promote, sell and prepare quotations for customer learning units.
Manage customer learning records, competency certificates and renewals through the Learning Portal.
Ensure regional learning dates published on the Acquire website are accurate and up to date.
Coordinate the logistics of instructor-led training courses, including venues, catering, laptops, virtual machine provisioning in collaboration with IT, and preparation of course documentation.
Collaboration and Commercial Development
Work collaboratively with colleagues across regions and business functions, sharing knowledge and supporting common objectives.
Assist regional Account Managers and the Business Development Manager in achieving objectives across existing customer accounts and strategic opportunities.
Develop a strong understanding of Acquire's philosophy, value proposition and product offerings.
Learn and apply the organisation's defined sales techniques and commercial processes.
Take an active role in the execution of regional operational activities.
Professional Development and Continuous Improvement
Build and maintain technical and industry knowledge through available development opportunities, including learning weeks, product release cycles, technology roadmaps, training plans and the professional development levy.
Develop and maintain a personal career development roadmap and training plan.
Demonstrate flexibility in supporting broader business activities and contributing to ad-hoc projects as required.
Embrace Acquire's culture and values and contribute positively to a collaborative working environment.
Workplace Health and Safety
Contribute to a safe and healthy working environment, whether working in the office or remotely, by following company policies, procedures and guidelines.
Comply with safety instructions, emergency procedures and ergonomic requirements.
Promptly report workplace hazards, incidents and health concerns.
Support a respectful and inclusive workplace that promotes psychosocial wellbeing and helps prevent bullying, harassment and work-related stress.
Maintain safe office and remote working practices, including appropriate ergonomic setups, electrical safety and secure information handling.
Stay connected with colleagues to support wellbeing and reduce the risk of isolation.
What you'll bring
We're looking for a dependable, proactive and customer-focused professional who enjoys working in a collaborative environment and takes pride in delivering accurate, high-quality work.
You'll bring:
Experience and Qualifications
Some experience interacting with customers in a business-to-business commercial environment.
Experience using business systems to administer customer information, with Microsoft Dynamics 365 CRM experience highly regarded.
Approximately three years' experience working in a professional office environment as part of a team preferred.
Experience coordinating small corporate events would be advantageous.
A diploma-level qualification or equivalent relevant education and training would be beneficial.
Previous sales administration experience within a software company would be highly regarded.
Skills and Capabilities
Well-developed written and verbal communication skills, particularly within a business-to-business environment.
A meticulous, accurate, organised and thorough approach to work.
Strong problem-solving skills and the ability to exercise sound judgement within established company guidelines.
The ability to work independently at times, without direct supervision, including when working remotely and communicating through MS Teams.
Strong commercial acumen and an interest in developing commercial knowledge.
The ability to manage multiple priorities, adapt to changing demands and remain calm while delivering high-quality work.
The ability to quickly learn and confidently use business systems, with Microsoft Dynamics experience highly regarded.
Competent skills in Microsoft Office and related software applications.
Personal Attributes
Curious, adaptable and open to learning new concepts and applying them to your work.
Able to adjust your communication style to suit different customers and stakeholder groups.
Comfortable following established processes and executing tasks efficiently and accurately.
Demonstrated commitment to delivering a high standard of customer service.
A collaborative team player who enjoys working with colleagues across different functions and regions.
Consistent, dependable and accountable in your approach.
Energetic, proactive and capable of monitoring your own workload and performance.
Why join Acquire?
At Acquire, you'll be joining a global team where your contribution helps deliver the technology and customer experience that support some of the world's leading mining and exploration organisations.
We offer:
Flexible hybrid working – 3 days in the office and 2 days remotely.
Employee Assistance Program (EAP) to support your wellbeing.
Dedicated training levy and training leave to support your ongoing professional development.
Specialised leave for community engagement and volunteer work.
Commuter benefits designed to encourage sustainable and green transport options.
Social Club events and functions throughout the year.
Opportunities to collaborate with colleagues and customers across our global offices.
Exposure to the commercial, customer success and technology functions of an international software business.
Global career opportunities as we continue to grow across APAC, EMEA and NAM.
About Acquire
Acquire provides strategic software solutions that help organisations make better business decisions by ensuring the right information is available to the right people.
We work with the world's leading organisations to tackle increasingly complex data challenges impacting Environmental, Social and Governance (ESG), as they relate to the earth's resources, the natural environment and their communities.
Founded in 1996, Acquire originated in Perth, Western Australia, and since 2018 has been part of Constellation Software, Inc., through its operating group, Vela Software.
Today, Acquire has six offices around the globe, with customer support centres operating across each major time zone.
Ready to take the next step in your career?
If you're looking for an opportunity to develop your commercial skills, build strong customer relationships and grow your career within a global mining technology business, we'd love to hear from you.
Please include a cover letter explaining why you're the best person for the role. Applications without a cover letter cannot be considered.
For a confidential discussion, please contact careers@acquire.com.au.