Sales Administrator

The Sales Administrator will provide administrative support to the sales team and serve as a point of contact for customer enquiries relating to products, quotations, orders and deliveries. You will help ensure accurate sales documentation, timely follow-ups and smooth coordination between customers, sales representatives and internal departments.

Roles & Responsibilities:

• Attend to calls on the company’s main telephone line, handle general enquiries and direct callers to the appropriate personnel.
• Maintain accurate and up-to-date supplier, customer and sales records.
• Track customer correspondence and follow up with sales representatives on outstanding enquiries and action items.
• Coordinate with internal departments on sales-related administrative matters, order requirements and delivery arrangements.
• Enter and update sales data, and maintain an organised and accessible filing system.
• Prepare accurate cost calculations and customer quotations based on specifications and pricing guidelines.
• Prepare and process VWOs and VQs, ensuring accuracy and completeness of supporting documentation.
• Prepare and amend RA drawings as required.
• Compile sales reports and track key performance indicators to support the monitoring of individual and team performance.
• Any other ad-hoc sales administrative related duties.

Requirements:

• GCE ‘O’ Level, Higher Nitec or Diploma, preferably in Business Administration, Business Management or a related discipline.
• Prior experience in sales administration, customer service or a busy office environment would be an advantage.
• Strong organisational and time management skills, with a high level of accuracy and attention to detail.
• Comfortable working with numbers, preparing quotations and compiling reports.
• Ability to manage multiple priorities and adapt to changing requirements.
• Good written and verbal communication skills, with a professional telephone manner and a customer-focused approach.
• Strong interpersonal skills and the ability to work effectively across departments.
• Willingness to learn to prepare RA drawings and process sales documentation.
• A proactive and resourceful approach to resolving issues and following through on tasks.