Sales Agent
Posted Updated 3
views
Description
Position Summary:
Handle inquires from prospective customers who are interested in ADT's service. Sell the customer a reactivation contract and set up the required activation channel.
- Identify system types and move to selling customers monitoring services.
- Follow-up on pending contracts by calling customers to remind them to finalize their purchase by signing/returning contract.
- Handle calls from existing ADT customers who are interested in adding additional services to their home security system. When appropriate, sell the devices and arrange installation.
- Ensure customer satisfaction by determining customer needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests etc.
Qualifications
Education/Certification:
- High School diploma or GED
Experience:
- Minimum 1 year sales experience.
Skills:
- Strong closer.
- Strong telephone skills.
- Excellent listening skills.
- Positive interpersonal skills.
- Strong organization and follow-up skills.
- 20 wpm accurate typing.
ADT LLC is an equal opportunity employer.