SALES AND CUSTOMER SERVICE EXECUTIVE

Company Overview

RAK, acquired by Asia Labs in 2018, is a leading independent testing and inspection provider in Singapore since 1983. It supports customers across Southeast Asia with high-quality, timely, and competitively priced laboratory and structural investigation services.

Job Summary

Drive business growth by managing customer relationships, negotiating projects, and expanding market share while supporting marketing activities and ensuring contract compliance in a technical testing environment.

Responsibilities

• Manage and update the customer database to build and maintain new customer relationships
• Identify and implement new business initiatives to drive growth
• Lead project negotiations and ensure timely follow-up to secure agreements
• Review company contracts and tenders to ensure accuracy and compliance
• Generate accurate quotations and tender pricing to support sales efforts
• Develop strategies to expand local market share and achieve sales targets
• Plan and execute marketing activities aligned with sales objectives
• Present innovative business approaches to potential customers to generate interest
• Conduct regular reviews of marketing plans to optimize effectiveness
• Collect and analyze customer feedback annually to inform service improvements
• Apply technical knowledge in water, soil, and food testing to support customer needs
• Collect and register samples accurately, manage customer communications including late payment follow-ups, visits, and cold calling
• Demonstrate a positive, proactive attitude and serve as a role model within the team
• Maintain high standards of integrity and discipline in all work activities
• Report progress and issues directly to the Manager, Customer Service

Required competencies and certifications

• Possession of a valid Class 3 driving license