Sales and Events Manager

Responsible for Group Sales (with other SM position), Volunteer Program Initiatives & Training, On-site events

Solicit new business using Delphi (Hotel), outside sales calls, cold calls, etc. to prospect new clients. Promptly respond to in-bound inquiry calls and follow-up to capture desired business. Maintain an organized system to ensure all viable inquiries are pursued in a timely manner. Return calls, quotes, proposals, and contracts must be completed in a timely manner as customers may be “shopping” other properties.

Accurately book group ticketss and space in systems (Accesso & Delphi). Utilize standardized contracts and proposals, call log, and reporting functionality.

Assist and Execute weekly/monthly trainings to assist the Volunteer Program at the St. Louis Aquarium

Ability to execute large scale events. On-site coordination and management

Maintain positive relationship with existing clients, keep up to date client profiles on each client and effectively utilize this information to build rapport and capture future sales (send birthday, anniversary, holiday cards, etc.). Meet, greet and entertain potential and existing clients, providing information regarding the property to increase sales.

Travel locally and out of city/state as necessary to attend trade shows, conduct outside sales calls, promote the property, examine competition, or research potential clients.

Develop/maintain knowledge of market trends, competition and customers.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

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Attend all property meetings as necessary.

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Work closely with the hotel sales/cs/catering departments to generate new business and service accounts.

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Promptly and effectively use all communication tools including phone, e-mail, fax, mail etc.

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Perform daily facility inspections, which requires bending, stooping, reaching overhead and moving throughout the attraction complex inside and out.

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Maintain open communication with all property-operating departments.

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Other duties as assigned by the supervisor such as: cross training, assisting in other departments, etc.