Sales and Logistics Executive
Description
About the role
This role manages the end-to-end order cycle for an assigned portfolio of customer accounts, acting as the day-to-day point of contact for customers on order status, delivery, documentation and invoice queries. The position coordinates intercompany sales orders, processes purchase orders, manages customs and trade compliance for international shipments, and liaises with logistics vendors to ensure on-time delivery.
Key responsibilities
Manage the end-to-end order cycle for an assigned portfolio of customer accounts: PO / sales order processing, delivery scheduling, shipment, invoicing and customer follow-up
Act as the day-to-day point of contact for customers on order status, delivery, documentation and invoice queries
Prepare RFQ responses, quotations and pricing for customers; upload approved quotations into the ERP system
Handle customer inquiries and complaints promptly and professionally to maintain high customer satisfaction
Process customer and intercompany purchase orders accurately and on time; manage order approvals and ensure correct pricing before invoice release
Prepare shipping documents and customs clearance papers for international shipments; liaise with freight forwarders, customs brokers and authorities
Track and renew all existing FTA / customs approvals before expiry; maintain the renewal tracker, validity records and supporting documents
Liaise with logistics vendors to secure competitive shipping rates and ensure on-time delivery
Prepare sales commission calculations for each reporting period and prepare open-order, shipment and sales reports
Maintain an organised paper and digital filing system for audits and customer queries
About you
Diploma or Degree in Logistics, Supply Chain, Business Administration or related field
2-3 years of experience in sales support or logistics coordination; customs / FTA exposure preferred
Meticulous, proactive and customer-focused; flexible and adaptable to changing priorities
Strong written and verbal communication skills; able to work with customers, sales managers and overseas affiliates
Excellent organisational and time management skills; able to manage multiple accounts and deadlines
Proficient in Microsoft Office, especially Excel (VLOOKUP / XLOOKUP, pivot tables) for sales reconciliation and reporting
High attention to detail and accuracy in documentation, pricing and calculations
Problem-solving and critical thinking abilities
Knowledge of customs procedures, Incoterms and FTA rules of origin is an advantage
Familiar with Microsoft Dynamics 365 Business Central (BC) or other ERP systems is an advantage