Sales and Marketing - Charter Sales Executive

This is a full time, fixed term position until the end of November 2026 paying £30,000 p/a plus bonus incentive.
Hybrid working available after training period completed.

Position Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

Comments
Known internally as the Charter Sales and Event Delivery Executive – supports our mission to create amazing experiences for our guests by delivering a professional, polite and proactive service.

As a member of our Charter Sales team, you will actively promote and sell our private hire experiences. You will be passionate about delivering the very best experience for our guests whilst achieving targets and assisting with the growth of this team. The ability to interact with guests and internal team members is essential

Essential Duties & Responsibilities:

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
Provide a smooth and professional sales process that befits the City Cruises UK brand.
Work closely with the Charter Sales Manager to achieve budgeted sales revenue and profit levels for Direct and Trade boat charters, including boat hire and food and beverage sales
Assist in the development of key relationships with 3rd party agents, corporate clients and business partners
To attend monthly sales meetings to discuss revenue vs budget
Work with Charter Sales and Manager Head of Events in the development of new products on the charter range and look to develop combined package offerings
Coordinate all guest requests and ensure guest requirements are communicated to the on board event delivery teams
To meet, on a rotational basis, with the Event delivery team to ensure events run smoothly.
Assist in the launch of new products
Assist in the database build of a CRM system, to build enquiries and database to provide a detailed mailing list
Host viewings and familiarisation visits as required
Attend charter events when required and 4 per year minimum to provide feedback in product improvement.
Raise Purchase Orders for charter products
Attend events representing the brand and to build relationships to grow business
Assist on additional research as required.
Assist with booking Piers and third party vendors.
Additional duties as may reasonably be required

Requirements & Qualifications:

Proven sales experience (minimum 2 years) in an events/travel environment
Demonstrable experience in end to end events sales and delivery for both corporate and private events including budget tracking
Excellent Negotiation Skills – to negotiate a suitable product package with the customer
Confident communicator with the ability to quickly build rapport with clients both on the telephone and face to face
Customer services experience both face to face and via telephone
Excellent written communication skills
Highly organised with proven ability to deliver to tight deadlines
Excellent attention to detail
Aligns behaviours with company values
Flexible “can do” attitude with the ability to react calmly in pressurised situations
Availability to work outside of normal office hours including weekends to ensure delivery of events
Excellent computer software skills (Microsoft Office suite), including diary and database management systems
Be competent working with new technology and databases
Confident in provision of management statistics in Managers absence Desirable though non-essential
Certificates in Events Management
Boat or Thames River knowledge