Sales and Marketing Executive (Industrial Park) - Penang
- Property & Model Maintenance: Oversee the upkeep and presentation standards of the sales gallery, mock-up units, and scale models.
- Planning & Scheduling: Assist in planning the company's Sales & Marketing schedules, campaigns, and activities.
- Budgetary Compilation: Assist in compiling budgetary costs for Sales & Marketing activities, campaigns, and product launches.
- Campaign Execution: Execute planned or assigned Sales & Marketing activities within the designated timelines.
- Outreach & Event Participation: Participate in Sales & Marketing events, including group visits, presentations, networking sessions, sales talks, roadshows, and trade missions.
- Vendor & Service Provider Management: Liaise with vendors and external parties regarding service delivery, quotations, and timely task completion.
- Inventory Control: Monitor inventory records and update or reorder necessary stock on a weekly and timely basis.
- Enquiry Logging & Follow-Up: Log all walk-in, phone, and email enquiries into the enquiry report and perform timely follow-ups.
- Digital Media & Inbox Monitoring: Monitor the enquiry inbox daily and ensure company website information is regularly updated.
- Visitor Hospitality & Presentations: Prepare sales brochures and goodie bags for visitors, and provide relevant services such as product presentations and site tours.
- Operational Continuity: Support marketing initiatives and enquiry handling to prevent disruptions or delayed responses to customer inquiries and issues.
- Documentation Management: Assist in compiling necessary Sales & Marketing documentation for internal reference and external proposals.
- Collections & Billing Oversight: Monitor and follow up on project progress, progress billings, and payment collections, escalating urgent matters to the Head of Department.
- Handover & Customer Service: Handle customer requests, compile feedback during project implementation, and support the handing-over process and post-completion stage.
- Unit Inspection & Joint Handover: Conduct unit inspections and handovers alongside the Project/Contracts department and customers.
- Defect Rectification Tracking: Track defect rectification progress and maintain accurate records for internal reference and customer records.
- Reporting & Market Intelligence: Compile and summarize market surveys, sales reports, marketing reports, and enquiry logs for the Head of Department.
- ISO Compliance & KPI Monitoring: Monitor all Sales & Marketing activities and Key Performance Indicators (KPIs) to ensure full compliance with ISO standards.
- Ad-Hoc Support: Perform additional tasks and ad-hoc duties as assigned by the Head of Department or management.
Requirements
- Bachelor's Degree in Marketing, Business Administration, Retail Management, or a related discipline.
- Minimum 2 years of experience in industrial park, property or related field.
- Excellent command of English and Mandarin, both written and spoken.
- Proficient in Microsoft Office and digital marketing tools.
- Commercially minded with strong customer relationship management skills.
Benefits
- Industrial park exposure