Sales and Marketing Supervisor [CCP for Retail Professionals & Associates]

PamperInc is the exclusive distributor for Dr. Hauschka in Singapore. Dr. Hauschka is 100% natural and organic top to toe beauty brand.

Our brand philosophy is rooted in caring for every individual’s skin the natural and healthy way, while upholding high standards of environmental and social responsibility.

We are looking for a passionate and proactive Beauty Sales and Marketing Supervisor to join our retail team. This is a hands-on opportunity to gain practical experience in customer engagement, brand building, and digital marketing in the beauty and wellness industry.

Sales and Marketing Supervisor

Job Scope & Responsibilities

Marketing, Promotions & Digital Engagement

• Marketing Support — Assist in executing marketing activities and events such as roadshows, workshops, online advertising, and promotional campaigns to generate awareness and drive sales.
• Social Media Management — Support content creation, posting, engagement, and brand representation across social media platforms.
• Livestream Hosting — Host or support livestream sessions to showcase products, interact with viewers, and boost online sales.
• Digital Sales Growth — Contribute to online sales performance through marketing platforms, social media engagement, and digital promotions.

Online Fulfilment

Order Processing & Accuracy

• Order Management — Process all online orders promptly, ensuring accuracy in product selection, quantity, pricing, and customer details.
• Invoicing & Documentation — Generate invoices, update order records, and ensure all documentation is complete and error‑free.
• Payment Verification — Verify online payments before fulfilment.

Inventory & E‑Commerce Operations

• Inventory Accuracy — Check inventory systems regularly to ensure stock accuracy, conduct stock counts, and replenish products when needed.
• Stock Handling — Assist with receiving goods, organizing stock rooms, and maintaining proper product display.
• E‑Commerce Management — Manage customer e‑commerce front‑end and back‑end operations, including online sales fulfilment and order tracking.

Teamwork, Training & Collaboration

• Team Collaboration — Work closely with colleagues to ensure smooth daily operations and positive team dynamics.
• Staff Training Support — Assist in training new or existing staff, sharing product knowledge, customer service techniques, and operational processes.

Customer Service & Product Expertise

• Product Knowledge — Maintain strong understanding of all products to confidently advise customers across in‑store, telephone, email, and online channels.
• Customer Support — Serve customers to the best ability through multiple touchpoints, ensuring clear communication and professional assistance.
• Post‑Purchase Follow‑Up — Follow up with customers after their purchase to ensure satisfaction, build loyalty, and encourage repeat business.
• Skin Condition Assessment — Attend to customer queries and assist in identifying basic skin conditions to recommend suitable treatments and products.
• Perform Facial Service and Treatments - Perform facial treatments tailored to clients’ needs, providing attentive, personalized service to enhance their appearance and confidence, comfort, and overall experience

Sales Performance & Retail Operations

• Sales Contribution — Assist in increasing sales and overall counter/store performance through active engagement and product recommendations.
• Sales Monitoring — Monitor daily and monthly sales performance and support efforts to achieve sales targets.
• Order Processing — Key in sales orders, handle invoicing, check order accuracy, and perform administrative tasks related to sales and fulfilment.