Sales and Operations Administrator, Hardware

You will

• Utilize Salesforce (CPQ) to manage opportunities, quotes and case assignments within set KPIs. Use NetSuite to process sales orders, purchase orders, issue invoices, prepare shipping documentation, and generate reports.
• Accurately process customer orders with a focus on meeting or exceeding key order fulfillment metrics such as timeliness, accuracy, and service quality.
• Ensure timely and precise billing execution in accordance with sales agreements, adhering strictly to compliance processes and internal controls.
• Deliver professional, customer-focused communication to support order updates, billing inquiries, and all customer-facing documentation.
• Coordinate with the Finance team to address and resolve credit management issues, ensuring seamless financial processing.
• Collaborate with the sales team to manage order allocations and ensure alignment between sales commitments and operations capacity.
• Perform other duties as assigned that align with your skills, qualifications, and responsibilities, supporting overall business objectives.

What we're looking for

• Diploma or Degree in Administration, Business, or a related field.
• 2–5 years of experience in a similar administrative or operations role.
• You'll be proficient with Salesforce (CPQ) and NetSuite or an equivalent ERP system
• A strong customer focus with good negotiation, and relationship-building skills and the ability to handle complex customer situations
• Self-motivated, solution-oriented, & capable of working independently with minimal supervision.
• Comfortable operating in a global team environment and collaborating across time zones and functions.
• The ability to build and maintain positive relationships across departments and engage with colleagues and clients from diverse cultural backgrounds.
• Strong communication skills in English, both verbally and in writing are key. Additional skills in Mandarin or Cantonese language would be desirable but are not essential