Sales and Relationship Assistant Manager

Job Role

Sales & Relationship Assistant Manager

Reporting To

Sales & Relationship Manager

Department

Acquiring

Job Purpose

We are seeking a highly skilled and dedicated Sales & Relationship Assistant Manager join our team.

In this role, you will be responsible for assisting the manager in leading, managing and monitoring he performance of the assigned team and the assigned areas/merchants. You will collaborate with the assigned team, and merchants to achieve the assigned objectives and targets. Your expertise and attention to detail will be critical in delivering exceptional support and resolving issues in a timely manner.

To support management in leading and supervising team operations by ensuring effective execution, performance follow‑up, stakeholder coordination, and escalation management, while driving team KPI achievement, service quality, and operational discipline across assigned areas.

Job Accountabilities

• Increase the market share, TPV and revenues for the assigned areas/Merchants.

• Enhance the DCC opt in for the assigned areas/Merchants.

• Retain market share and maintain consistent good relationship.

• Introduction of any product to your merchant base

• Develop and maintain ongoing merchant relationships with assigned merchants.

• Main role is retained and maintain good relationship with the existing clients and providing necessary support related to Acquiring business.

• Improve merchant turnover and profitability for the merchant acquiring business.

• Attending all customer inquiries, investigate complaints, identify, and recommend improvements to existing processes and procedure to maximize sales and service level within a highly competitive marketplace.

• Create awareness and enhance card acceptance of the various card products, merchant education.

• Enhance the profitability of the merchant portfolio through periodic performance analysis, education, training, and quality servicing.

• Provide market / competitor intelligence and customer feedback for formulating sales strategies and tactics. Create and build customer awareness of new products through mailers, events etc. to prospect business.

• Provide high level of customer service, Including the consolidation and development of existing customer base analysis and consultation at a professional level.

• Assist the sales and relation manager in their roles and responsibilities.

• Act as a key support to the DR by overseeing day-to-day team activities, ensuring alignment with agreed objectives and priorities.

• Increase the level of supervision by closely monitoring team performance, workload distribution, and execution quality across assigned areas.

• Own and manage MoMs from internal and external meetings, ensuring:

-Clear documentation of action items

-Assignment of ownership

-Timely follow-up and closure

• Proactively follow up with team members to ensure commitments and deadlines are met, escalating risks or delays when necessary.

• Coordinate and collaborate with other internal teams (e.g., operations, finance, IT, onboarding support) to resolve issues, unblock dependencies, and support shared objectives.

• Provide structured updates and insights to the Director Manager on:

- Team performance

- Open action items

- Risks, challenges, and improvement opportunities

• Support coaching, guidance, and knowledge-sharing within the team to enhance performance and readiness for expanded responsibilities.

• Act as a point of escalation for complex merchant or operational issues, ensuring timely resolution while maintaining service quality.

Experience/ Skills Required

Education:

• Bachelor Degree

Language:

• Arabic

• English

Experience:

• Minimum total experience: +4 years in sales, relationship management, financial services, banking, acquiring, or cards industry.

• Proven experience in team coordination, supervision, or acting-in-charge responsibilities is highly preferred.

• Demonstrated ability to manage multiple stakeholders and cross-functional collaboration.

Computer skills:

• Microsoft Office: Excel , Word ,PPT .

• Outlook

Competencies & Skills:

• Communication skills

• Negotiation skills

• Customer service skills

• Leadership skills

• Problem solving skills.

• Active listening skills

• Time management skills

• Interpersonal communication skills

• Customer relationship management

• Motivation skills

• Product knowledge skills

• Attention to detail skills.

• Business development

• Coaching skills

• Collaboration skills

• Creativity skills

• Empathy skills

• Sales strategies and tactics skills

• Upselling skills

• Strong supervisory and follow-up skills

• High sense of ownership and accountability

• Stakeholder management and coordination

• Attention to detail, especially in tracking actions and deliverables

• Decision-making and problem-solving under pressure

• Effective communication and reporting skills