Sales and Service Engineer
Company Overview
Headquartered in Singapore, we specialize in advanced 2.45GHz microwave plasma systems for the semiconductor industry worldwide. Our systems support photoresist removal in wafer fabs and plasma cleaning in IC packaging, backed by a global partner network to serve customers regionally.
Job Summary
You will lead business development and provide hands-on technical service to build our international semiconductor equipment business. Manage the full customer journey from opportunity identification to installation and ongoing support, driving growth and customer success.
Responsibilities
- Identify, develop, and secure new business opportunities by independently penetrating untapped overseas markets to drive revenue growth
- Coordinate participation in international trade shows and exhibitions to enhance brand visibility and generate leads
- Identify, develop, and manage distribution partners to expand global market presence and sales channels
- Support factory acceptance tests (FAT) and equipment buy-off prior to shipment to ensure product quality and customer satisfaction
- Perform on-site installation, commissioning, maintenance, troubleshooting, and after-sales technical support to ensure reliable system performance
- Provide customers with technical guidance and application support to facilitate successful system adoption and sales closure
- Build and maintain strong customer relationships by delivering responsive technical and commercial support throughout the equipment lifecycle
- Travel overseas and work at client sites as required to support business development and service delivery
Required competencies and certifications
- Diploma or degree in Engineering, preferably Mechanical, Mechatronics, or Industrial Automation
- Minimum 2 to 3 years of experience in the semiconductor or automation industry
- Demonstrated ability to develop new business opportunities and maintain excellent customer relationships
- Hands-on technical skills to perform equipment installation, commissioning, acceptance testing, and after-sales service
- Proficiency in English and Mandarin to communicate effectively with customers and China factory
Preferred competencies and qualifications
- Knowledge of wafer fabrication and IC chip assembly processes