Sales Assistant (Conversational Japanese Required)

Job Overview: Sales Assistant (Conversational Japanese Required)

Key Responsibilities:

• Support the sales team in customer acquisition, service, and strategy development.
• Help grow the customer base and enhance satisfaction.

Requirements:

• Japanese Language Proficiency (Required): Essential for seamless communication with our Japan HQ.

About AUCNET AP

AUCNET AP is part of AUCNET Inc., a publicly listed company in Japan that operates one of Japan’s largest pre-loved luxury fashion and jewelry auctions.

URL : https://www.aucnet.co.jp/en/

Key Responsibilities:

• Customer Acquisition Support:
  • Assist the sales team in identifying and prospecting new business opportunities.
  • Help develop strategies to reach potential clients through various channels.
  • Support customer outreach and follow-ups to understand their needs and introduce relevant products or services.
• Sales and Service Support:
  • Work with internal teams to support the creation and enhancement of services, ensuring alignment with customer needs and market demands.
  • Assist in market research to identify potential business opportunities and customer trends.
  • Help in the launch of new services by ensuring smooth communication between teams and timely delivery.
• Customer Service and Relationship Management:
  • Provide ongoing support to existing customers, ensuring their satisfaction with products and services.
  • Respond to customer inquiries, resolve issues, and escalate concerns when necessary.
  • Maintain regular communication with customers to foster long-term relationships and identify additional sales opportunities.
• Administrative and Operational Support:
  • Support sales operations by managing schedules, preparing sales presentations, and coordinating between teams.
  • Assist in maintaining customer records and managing customer relationship management (CRM) tools.
  • Monitor customer satisfaction and assist in collecting feedback to improve services.

Qualifications:

• Strong communication and interpersonal skills, with the ability to build rapport with clients and team members.
• Proven experience in sales, customer service, or related roles.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proactive and eager to support sales initiatives and achieve goals.
• Organizational skills and attention to detail in administrative tasks.
• Conversational Japanese proficiency is required to collaborate effectively with our team at Japan HQ.

Salary:

4,500SGD－5,000SGD/Month plus Annual Wage Supplement (AWS)

Preferred Qualifications:

• Experience in the fashion industry (particularly in preloved fashion).
• Familiarity with CRM systems and sales tools.
• Knowledge of market trends and customer preferences.

Work Environment:

This position will be based in a fast-paced, growing startup environment. Tasks and priorities may shift frequently, so flexibility and a proactive approach to problem-solving are essential. The Sales Assistant may also be asked to contribute to additional responsibilities as the company grows.