Sales Assistant, Costco

TNC Living is seeking a highly organized, detail-oriented, and motivated Sales Assistant to support our Costco business across the U.S. and international markets.

Working closely with Sales leadership, the Sales Assistant will support all stages of the Costco program lifecycle, from sales pitch support to item setup through product development, sample approvals, compliance documentation, and shipment.

This role works closely with Costco buying teams, internal departments, and overseas agents and factories. The ideal candidate is a proactive team player who thrives in a fast-paced environment, manages multiple priorities, and takes ownership of tasks to keep projects moving forward.

Key Responsibilities

Order Processing & Item Setup

• Complete item set-up in WFX - TNC's PLM system: review with sales lead cost sheets, generate UPC, complete WFX-to-NetSuite cross-references (XREFs) for EDI
• Work with sales lead to submit production order requests for approval (direct import) and purchase planning profitability (domestic)
• Launch and maintain program timelines (TLs) and support critical path tracking with packaging / QA / production / agents to ensure project stays on track to ship windows
• Assist with coordinating factory PO creation with agents and share Costco purchase orders with Production and our TNC Shanghai office.
• Perform data entry, product status updates, and file maintenance across WFX and NetSuite.

Sales Support & Merchandising

• Prepare customer presentations, sell sheets, price lists, and product information for Costco's global markets.
• Assist with preparation for buyer meetings, market weeks, and product presentations, both in person and virtually.
• Coordinate meeting recaps, action items, and follow-ups.

Sample Management & Approvals

• Coordinate and track product samples and production approval samples (TOP/BAS).
• Manage sample requests and buyer approval follow-ups.
• Coordinate product photography from initial request through completion.

Costco Compliance & Documentation

• Work with QA to coordinate testing requirements, AUX packets, TRF setup, inspections, and approvals.
• Support country-specific documentation requirements across Costco's international markets and PriceSmart.
• Coordinate required forms, including trademark letters, import documents, EPR requirements, e-commerce attributes, and item setup documentation.
• Coordinate product descriptions and marketing copy with internal teams to meet deadlines.
• Work closely with Packaging and QA to track packaging artwork, labeling, and buyer approvals.

Account Management & Team Coordination

• Assist with item agreements and customer documentation.
• Work closely with Sales, Product Development, Design, Sourcing, Packaging, QA, Production, and overseas teams.
• Track outstanding tasks, follow up on deadlines, and communicate updates to keep programs on schedule.