Sales Assistant | IKEA | Cairo Festival City

Overview Of The Role:

• The Retail Sales Representative is responsible for assisting customers in purchasing products while maintaining merchandising standards and ensuring stock availability to meet sales targets. Success in the role involves establishing rapport and credibility with customers, focusing on their needs, and exceeding their expectations. The representative is expected to be proactive in spotting sales opportunities, suggesting improvements, and fostering a positive environment based on IKEA values and market insights. Coordinating with procurement and keeping informed about product range changes are also key aspects of the role.

What You Will Do:

Operational & Commercial

• Conduct a daily inspection of assigned area for price labels, product information tags, and communication media.
• Review daily stock levels and recommend orders to the Shopkeeper.
• Coordinate with Procurement Executive regarding stock information.
• Focus on customer satisfaction, empathy, and support, reflecting IKEA values.
• Engage in daily dialogue with customers to gather feedback and understand their needs.
• Build relationships with customers to establish trust and confidence.
• Prepare pro forma invoices based on customer requirements.
• Maintain contact with customers regarding new products and follow up on quotations.
• Empower team members to meet customer needs and enhance service.
• Spot sales opportunities and suggest alternative solutions to achieve sales targets.
• Advise on improving sales and identify non-selling items for action.
• Maintain product displays using company merchandising methods.
• Stay informed on product range developments and local market trends.
• Update Sales Manager with customer feedback and new product range gaps.

Skills

Required Skills To Be Successful:

• Proactivity in sales activities.
• Strong communication and interpersonal skills.
• Effective problem-solving abilities.
• Multilingual capability, English proficiency required and Arabic preferred.

What Qualifies You For The Role:

• Secondary Education.
• 3 years of experience in a similar role.
• Proven sales-driven attitude and proactivity.
• Excellent communication and interpersonal skills.
• Ability to solve problems effectively.
• Proficiency in English; Arabic language skills preferred.