Sales Assistant | IKEA | Mall of Arabia

Overview Of The Role:

• The Retail Sales Representative is instrumental in building customer relationships and enhancing their buying experience. The role focuses on maintaining merchandising standards, ensuring stock availability, and achieving sales targets. Success relies on understanding and meeting diverse customer needs, actively seeking sales opportunities, and effectively promoting products.

What You Will Do:

Operational & Commercial

• Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
• Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
• Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
• Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.
• Engage in daily dialogues with guests to gather continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
• Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.
• Understand and determine customers' requirements to prepare a pro forma invoice.
• Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.
• Empower and encourage the team to take immediate action to meet the needs of customers and offer input on how to improve service.
• Promote sales of products by identifying sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.
• Suggest means of improving sales to the supervisor and identify slow-moving or non-selling items, suggesting sales actions.
• Maintain a full display of products via merchandising methods as prescribed by the company.
• Be an expert on the product range within HFB.
• Stay aware of developments in the local market by listening to customers, monitoring advertising and promotions, and making scheduled market visits.
• Keep updated with changes in the company's product range, such as new items or changes in existing items, and inform the Sales Manager of any customer problems/comments or gaps in the range.

Skills

Required Skills To Be Successful:

• Proactivity and initiative in sales.
• Strong communication and interpersonal skills.
• Problem-solving abilities.
• Customer focus and service-oriented mindset.

What Qualifies You For The Role:

• Secondary Education.
• Minimum of 3 years in a similar role.
• Proactivity and sales-driven mindset.
• Excellent communication and interpersonal skills.
• Problem-solving skills.
• Good command of English language.
• Good command of Arabic language is preferred.