Sales Assistant

Job Summary

A metal sales assistant is responsible for providing administrative and customer service support to a sales team and customers in the metal industry. This role involves tasks like researching order status, resolving customer issues, and coordinating between departments to ensure efficient sales processes.

Summary of Essential Job Functions/Responsibilities

• Order Review and Validation: Review all incoming purchase orders for accuracy. Validate that customer part specifications and pricing are current
• Purchase Orders and Processing: Create and issue purchase orders (POs) to fabricators. Assist with issuing processing orders to the inside sales team as required for raw materials
• Material Transfer and Logistics: Ensure materials are transferred to fabricators in a timely manner. Manage procurement and logistics of fabricated parts, including both incoming and outgoing shipments
• Documentation and Coordination: Create Bills of Lading (BOLs) for fabricated parts shipping to customers. Requisition purchase orders and coordinate with fabrication partners to ensure quality products are delivered on time
• Customer Service and Problem Resolution: Answer customer questions regarding scheduled deliveries. Help resolve complaints about products to achieve maximum customer satisfaction

• Production and Invoicing: Reconcile production reports and review them for new part setups. Handle invoicing for fabrication

• Additional Duties: Perform other duties as required by fabrication operations

Qualifications:

• Communication Skills: Excellent verbal and written communication skills are crucial for interacting with customers and team members
• Problem-Solving Skills: The ability to identify and resolve customer issues effectively is essential
• Organizational Skills: Managing multiple tasks and priorities in a fast-paced environment requires strong organizational abilities
• Product Knowledge: Understanding of metal products, their applications, and industry terminology can be beneficial

Benefits

• 401(k) with Company Match
• Safety Bonus
• Health insurance – Medical/Prescription Drug
• Dental
• Vision
• Health Savings Account
• Wellness Stipend
• Paid Life insurance
• Paid Long-Term Disability Insurance
• Paid Short-Term Disability Insurance
• Adoption Assistance (Financial)
• Adoption & Fertility Navigation Support
• Paid Time Off
• Paid Holidays
• Referral Program
• Employee Assistance Program
• Employee Discount
• Tuition reimbursement