Sales Support Administrator - Medical Surgical Devices
You will coordinate a wide range of activities,
including sales administration, customer master data, pricing, consignment
management, finance administration, events, logistics, and compliance. Acting
as a central point of coordination, you help ensure efficient business
operations while delivering outstanding service to both internal and external
customers.
Job Responsibilities
SALES & COMMERCIAL SUPPORT
- Provide day-to-day administrative support to the
Interventional Systems Sales team.
- Prepare customer quotations and support public and
private tender submissions.
- Assist Sales Representatives with customer
documentation, quotations, reports, and system-related queries.
- Support sales reporting and business analysis
through Power BI and other reporting tools.
CUSTOMER & COMMERCIAL ADMINISTRATION
- Create, maintain, and update customer master data
within SAP.
- Process customer creations, amendments, approvals,
and supporting documentation.
- Maintain customer allocations, ship-to addresses,
and prospect databases.
- Manage consignment agreements, approvals, customer
signatures, and related documentation.
- Support Sales Representatives with consignment
procedures and ensure compliance with company requirements.
PRICING & SYSTEMS SUPPORT
- Maintain SAP price files and implement approved
pricing updates.
- Process customer-specific pricing and coordinate
updates with Customer Service and IT.
- Generate quotations in Salesforce and provide
first-line support to Sales Representatives.
- Coordinate Salesforce user access and liaise with
system support teams when required.
FINANCE, LOGISTICS & OPERATIONAL SUPPORT
- Raise purchase orders, process goods receipts,
submit invoices, and follow up on supplier payments.
- Coordinate month-end purchase order closure and
cost centre allocations.
- Support inventory administration, product returns,
courier collections, and logistics activities.
- Coordinate on-boarding activities, business cards,
SAP user requests, sales meetings, and provide general operational support
where needed.
EVENTS & MARKETING COORDINATION
- Coordinate local and international training events,
workshops, conferences, and exhibitions.
- Arrange travel, accommodation, visas, venue
bookings, and event logistics.
- Coordinate promotional materials, supplier
quotations, hospital branding, and marketing support activities.
COMPLIANCE & CONTINUOUS IMPROVEMENT
- Support audit activities, pricing approvals, and
compliance documentation.
- Ensure adherence to company policies, quality
standards, and regulatory requirements.
- Continuously improve administrative processes,
document control, and filing systems while maintaining a strong customer
service focus.
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Requirements
PROFILE DESCRIPTION
- Grade 12 / National Senior Certificate.
- Diploma or bachelor’s degree in business
administration, Sales Administration, Commercial Management, or a related field
is an advantage.
- Minimum 3–5 years of experience in a Sales
Administration, Commercial Support, or Sales Operations role.
- Experience working with SAP (or another ERP
system), Salesforce, Microsoft Office, and Power BI.
- Strong administrative, planning, and organizational
skills with excellent attention to detail.
- Ability to manage multiple priorities and work
effectively under deadlines.
- Excellent communication and stakeholder management
skills.
- Proactive, customer-focused, and able to work
independently as well as collaboratively across teams.
- Experience with tender administration, pricing,
finance processes, or compliance is considered a strong advantage.