Sales Assistant

About the role

JOB TITLE: Sales Assistant

In this role, you will establish lasting relationships with our customers every day and help them to "enjoy their holidays more." As a sales advisor, you will be a true brand ambassador and will reflect our "Feel Summer" promise and our brand values in everything you do.

What you'll do

• The ultimate goal of the position is to develop a lasting relationship with O.B. customers, helping them to enjoy their holidays more.

• Be dynamic, personalized, and bold in your approach to teamwork, service, and sales.

• Have the confidence and competence to welcome and attract our customers, and be able to establish lasting relationships.

• Be able to demonstrate the ability to go above and beyond for our customers and inspire them to enjoy better holidays at every opportunity.

• Give a friendly welcome and use an outgoing personality to influence their experience.

• Maintain contact with customers beyond the store using customer service tools and platforms.

• Work as a team, collaborating to ensure operational excellence in retail and excellent customer service.

• Develop, over time, a deep understanding of how exceptional customer service impacts the business in terms of sales, key performance indicators, and, ultimately, customer relationships.

• Identify customer needs and be eloquent when responding to all product-related questions.

• Be an excellent storyteller: bring our collections to life and fill the store with a "Feel Summer" attitude.

• Be able to answer questions about price, look, materials, sizing, and the key features of Orlebar Brown garments.

• Make an extra effort for every customer, especially regarding product availability and sourcing, following this process through to the end.

• Demonstrate passion for O.B. ranges and have confidence when suggesting styles and creating wardrobes.

• Leverage every opportunity to collect customer data in order to expand the Orlebar Brown customer base and encourage repeat visits and customer loyalty. To do this, it is necessary to cultivate relationships with current customers and establish new ones.

• Proudly represent the store standards and collaborate with the rest of the team to ensure we always present the best image.

• Attend regular training sessions on seasonal product launches to ensure knowledge is up to date.

• Provide insights and feedback on daily and weekly store reports, sharing stories with the rest of the company.

• After successfully performing your role for some time, you may be offered the chance to assist with additional responsibilities as a "Key Holder."

• Any other reasonable task or function assigned to you by a person of higher rank.
  

What we're looking for

• CANDIDATE PROFILE
  Ability to establish a good rapport with our customers.

• Demonstrated passion for the brand and affinity with our promise and our purpose.

• Willingness to adapt and take on new challenges.

• Always a professional image and as an OB brand ambassador.

• Ability to successfully manage multiple demands and conflicting priorities.

• Excellent communication skills, both verbal and written, in English and Spanish.

• Genuine attention to maintaining high standards
  

What you'll get

• Be part of a diverse working environment with people from whom we learn every day.

• The opportunity to train and develop your skills in a dynamic working environment.

• Competitive benefits package

  • Lifestyle: discounts on Orlebar Brown and CHANEL products and exclusive employee sales.

  • Employee recognition: seniority incentives, one week of vacation. More time off throughout the year to practice what we preach (paid vacation separate from the 25 days of annual vacation plus public holidays).

  • Full uniform

  • Access to employee dining during your working day

At Orlebar Brown, it is never just a job. It is a way of life. We live and breathe our brand values: personalization, dynamism, and boldness. Our team defines who we are and how we do our work.

At Orlebar Brown, we focus on creating an inclusive culture that fosters personal growth and contributes to collective progress. We believe that each individual's uniqueness enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage you to submit your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.

How you'll work

CONTRACT TYPE: Permanent

About the company & team

Orlebar Brown (Chanel group) was launched in March 2007 with a more personalized approach to men's swimwear and beach shorts. Based on the traditional pattern of men's dress trousers and with their distinctive side fastenings, they are not just swimwear, but the best original swim shorts.

Today, our collections are integrated into broader lifestyles imagined around the beach, resorts, the coast, and sport. We launch multiple products, including capsules, new categories, and services, throughout the year to maintain the enthusiasm and interest of our customers.

Since 2007, we have built the brand to achieve our stated goal, which is to encourage, excite, and inspire everyone to "enjoy holidays more." This is our goal and the reason we get up every morning.

The brand has quickly gained worldwide recognition and is sold online, in more than 30 O.B. stores, and in the best retailers and hotels in the world. Our customers are truly international, so whether they are in St. Barth spending Christmas with family, in Miami enjoying a crazy spring break, at a conference in Dubai with a few days off, sailing off the coast of St. Tropez, volunteering to replant mangroves in Puerto Rico, walking the cliffs of Cornwall, or diving in the beautiful blue ocean, O.B. must be there to help them do it better.

Our business is based on relationships with those customers, and we strive to maintain our relationship with them, wherever they are, and to provide them with first-class service, when and where they want it. It is also based on seeking new customers for the brand, welcoming them to the ever-growing O.B. community.

Additional information

SECTOR: Retail

REPORTS TO: Store Manager

LOCATION: Madrid

SALARY: Competitive

Only direct applications are accepted. Recruitment agencies: thanks for reading, but we've got it covered!