Sales Assistant | Retail | Toys "R" Us, Dalma Mall

Overview Of The Role:

• The Sales Assistant is responsible for generating sales and delivering a positive customer experience at Toys R Us, MENA. The role requires managing various operational duties assigned by the store management team, including maintaining store standards in cleanliness and visual presentation. Success in this position involves creating a welcoming environment for customers, providing relevant product information, and efficiently handling transactions while aiming to enhance the customer in-store experience.

What You Will Do:

Customer Service

• Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provide customers with current relevant information about the product, assisting them in making informed purchase decisions.
• Thank all customers sincerely for shopping and invite them back as they exit the store.

Sales and Operations

• Generate sales by creating a positive first impression for the customer through an energetic attitude and adherence to the dress code.
• Provide quality service in the fitting rooms and follow up with customers in a timely manner.
• Attempt to add on to sales by offering additional products or services.

Store Maintenance and Presentation

• Maintain store standards and cleanliness to ensure a sparkling clean and organized environment.
• Ensure visual presentation standards are met, contributing to an attractive store layout.
• Perform housekeeping duties as assigned by store management.

Cashiering and Financial Transactions

• Provide efficient service at the cash wrap, capturing customer information in the database and offering gift cards.
• Maintain cash wrap cleanliness and process transactions accurately.

Skills

Required Skills To Be Successful:

• Excellent customer service skills with the ability to engage and interact positively with customers.
• Ability to handle cash transactions efficiently and maintain cashier area cleanliness.
• Strong organizational skills to maintain store standards and presentation.
• Skill in using design software such as AutoCAD, Sketchup, Illustrator, or Photoshop.

What Qualifies You For The Role:

• High School Degree or equivalent.
• 1-2 years of retail sales experience, preferably in a dynamic and customer-focused environment.
• Proficiency with computer-aided design (CAD) packages like AutoCAD, Sketchup, Illustrator, or Photoshop to create visuals and plans.
• Good verbal communication skills, ability to perform some heavy lifting, and capability to stand for a minimum of 8 hours.