Sales Assistant | Retail | Toys "R" Us, Dubai Mall

Job Requisition ID: 181329

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Sales Assistant is responsible for driving sales and ensuring excellent customer service. They are tasked with maintaining a clean and organized store environment, meeting store presentation standards, and assisting in a variety of operational duties assigned by store management. The role aims to create a positive shopping experience for customers and contribute to the overall success of the store.

What You Will Do:

General

• Generate sales while delivering a positive customer experience.
• Maintain store standards and cleanliness to create an organized environment.
• Greet customers immediately with a sincere and energetic attitude.
• Provide customers with relevant information about products.
• Offer efficient service in the fitting rooms and promptly follow up with customers.
• Ensure efficiency and cleanliness at the cash wrap, promoting gift cards, and capturing customer information.
• Thank customers sincerely upon exiting and invite them to return.

Required Skills To Be Successful:

• Excellent customer service skills to enhance customer satisfaction and sales.
• Ability to maintain store cleanliness and organization standards.
• Strong verbal communication skills for effective customer interaction.
• Proficient in using computer-aided design tools for store visuals and planning.

What Qualifies You For The Role:

• High School Degree required.
• 1-2 years of retail sales experience.
• Proficient in using CAD tools like AutoCAD, Sketchup, Illustrator, or Photoshop for creating visuals.
• Possess good verbal communication skills and the ability to perform some heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.