Sales Associate and Cashier - Airport Retail

Job description

Summary:
The Store Associate will deliver top-class customer service, build customer satisfaction and loyalty, and be part of a team in which associates promote sales results and customer service through teamwork. This position is based in a retail store located within the airport terminal and serves a high volume of travelers and airport visitors. Responsibilities include personal involvement in phone/email handling, customer questions, and problem resolution.

Duties and Responsibilities:
• Greet all walk-in customers immediately
• Strike a positive and cooperative tone with both customers and coworkers
• Balance the cash drawer and prepare the appropriate paperwork as required for all transactions
• Organize and file all sales paperwork daily
• Responsible for the daily completion of all transactions including finalizing sales tickets throughout the day, collecting all appropriate paperwork for financial transactions, and the proper completion of credit card transactions
• Review transfer distribution documents according to company policy
• Review all documents for accuracy and completeness
• Report discrepancies to the Store Manager
• Assist in the training of all personnel on the proper use and operation of computer programs and proper paperwork handling procedures
• Make sure shelves are merchandized and stocked correctly, following direction from Store Manager and Category Managers
• Maintain a neat and orderly appearance, dress, and groom according to company standards
• Assist with the maintenance of the store including vacuuming, dusting, and general cleaning as directed by the Store Manager
• Assist in the unloading of stock trucks as scheduled and directed
• Ensure the use of safe work practices to limit the opportunity for injury to self and others and damage to products and property