Sales Associate

Job Responsibilities

• Greets and welcomes customers and answers any customer queries.
• Assesses customers’ needs and provides assistance and information about products.
• Recommends, selects, and helps locate or obtain merchandise based on customer's needs and desires.
• Answers questions regarding the store and its merchandise and is knowledgeable of all product categories carried.
• Describes merchandise and explains use, operation, and care of merchandise to customers.
• Ensures high levels of customer satisfaction through excellent sales service.
• Complies with and carries out effective cash and payment handling methods and processes.
• Achieves sales goals on a monthly, quarterly, and annual basis.
• Efficiently and with speed, bags, or packages purchases for customers.
• Helps customers try on or fit merchandise.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Watches for and recognizes security risks and thefts and knows how to prevent or handle these situations and report to security or Team Lead immediately.
• Selects and packages merchandise for web order fulfilment or Click & Collect orders.
• Handles, processes, and assists customers with returns.
• Computes sales prices, total purchases.
• Maintains records related to sales.
• Tickets, arranges, and displays merchandise to promote sales.
• Cleans shelves, counters, tables, and maintains a clean work area.
• Organizes merchandise by vendor, style, color, and size in clean display areas.
• Recovers and replenishes consistently to ensure full stock is available for sale.
• Keeps fitting rooms clean and clear of clothing, return goods to the appropriate rack or fixture ready for sale.
• Complies with inventory control processes.
• Works with other Sales Associates to ensure excellent customer service.
• Works with the Web and Personal Shopper to organize and package online orders if needed.