Sales Associate

Sales Associates are critically important to our growth and success. Our vision is to be the premier and sought-after employer known for providing high-quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement. As a Sales Associate, you will create, maintain and expand relationships with current customers, be responsible for achieving contract renewals, meeting sales quotas, and identifying enhancement opportunities. Upholding our core values as a brand ambassador when attending network events while establishing, building, and managing customer and network partnerships.

KEY ROLES & RESPONSIBILITIES.

Sales Quotas

• Meet or exceed quarterly and annual sales targets established by each division.
• Responsible for generating sales in snow removal, lawn maintenance, and landscape design/build services.
• Prepare and deliver accurate contract proposals, bids, and agreements aligned with client needs and budgets.
• Create material takeoffs based on design plans to support proposal development.
• Present and pitch landscape services to prospective clients, highlighting tailored solutions and unique service offerings.

Client-Facing Expectations / Account Management

• Serve as the primary point of contact for both residential and commercial clients across design-build and bid-based projects.
• Develop and maintain long-term relationships with clients to understand and respond to their evolving needs.
• Conduct regular site visits to monitor project progress, gather feedback, and identify opportunities for enhancements or additional services.
• Proactively manage a portfolio of client properties by identifying concerns, recommending improvements, and ensuring ongoing satisfaction.
• Ensure exceptional customer service by addressing inquiries, resolving issues promptly, and building client trust.

Communication

• Follow up consistently with leads and clients to ensure alignment, clarity, and responsiveness.
• Schedule and conduct site walk-throughs, delivering quarterly property analyses and updates to clients.
• Collaborate with internal team members and departments to align efforts and maintain project momentum.
• Attend weekly sales meetings to coordinate strategy and share updates on active accounts and prospects.

Lead Generation

• Actively prospect for new clients through cold calling, cold emailing, and networking.
• Represent the company at trade shows, community events, and marketing activities to generate leads.
• Engage in discovery conversations with prospects both in-person and over the phone to qualify and nurture opportunities.
• Build and maintain rapport with prospective clients to keep communication lines open for future sales.
• Identify upsell opportunities by meeting regularly with customers and understanding their evolving needs.
• Review and act on the Accounts Receivable (A/R) report as needed to maintain strong client relationships.
• Assist office staff with site mapping, location details, and other logistical documentation.
• Track and manage lead interactions and client data accurately using the company’s CRM.
• Stay informed on industry trends and market opportunities to adjust strategies and offerings.
• Partner with production managers to address customer questions, concerns, and follow-ups.

Snow Removal Account Management

• Oversee all client relationships tied to winter snow removal services.
• Manage assigned house accounts based on geographic regions set by the Sales Manager.
• Conduct site visits for pre-season assessments and post-storm touch-ups when necessary.
• Document all site visits and conditions thoroughly for internal debriefs and handoffs to the production team.
• Maintain detailed records of each property’s existing conditions to ensure accurate service delivery.