Sales Associate
Sales Associate Job Description
Position: Sales Associate
Department: Thrift Store
Reports to: Assistant Thrift Store Manager
FLSA Classification: Non-exempt
Hours: 12-16 hours per week; weekdays 4 - 7:15 pm and rotating Saturdays 8:45 am - 5:15 pm
Starting Wage: $17/hr.
Summary
The Sales Associate is responsible for ensuring a positive shopping experience for all customers. This will be accomplished by providing a warm welcome to the store; maintaining a clean, well-organized, well-stocked sales floor; locating desired items on the sales floor; fast friendly and accurate processing of purchases; assisting in other areas of the store and warehouse, as needed. The Sales Associate will be cross-trained in all areas of the production and retail environment to include, but not limited to providing excellent customer service, cash-handling procedures, processing donated goods, sorting, pricing and stocking.
At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.
Essential Functions
Essential Function 1: Sales Floor Coverage
- Process sales transactions, accurately and efficiently collecting payments.
- Provide excellent customer service, answering questions and promoting roundups.
- Ensure the accuracy of the cash drawer at beginning and end of day.
- Maintain assigned areas of the store to ensure areas are clean, organized, and customer friendly.
- Stock and merchandise sales floor as directed by team leads or management.
Essential Function 2: Processing Coverage
- Provide fast, friendly service to donors by accepting and unloading their donated goods.
- Receive and sort donations, evaluating and pricing under team lead oversight.
- Maintain cleanliness and orderliness of the processing area.
- Help move product through processing, and stock and merchandise as directed.
- Assist processing staff with organization of donated goods in appropriate places.
- Answer customer questions and assist customers as needed.
ADA & Reasonable Accommodation
New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.
Position Reports to Maddie Coughlin, Assistant Thrift Store Manager
This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Thrift Store Manager, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.