Sales Associate NorthBoys/Northgirls Upper Canada Mall

The Role

Sales Associate

As a Sales Associate, you are the face of the store — the person who greets the client, styles the outfit, and makes the visit feel worth the trip. You represent both banners on a large format floor.

Before Opening (September to November 2026)

• Help with receiving, ticketing, and setting the floor for opening
• Learn both banners, the product, and our service standards ahead of launch
• Prior to the store opening, training may take place at our Hillcrest Mall location.
  
  

Selling and Client Experience

• Greet and connect with every client, understand what they need, and style the full look
• Suggest additions and outfit around a piece rather than ringing a single item
• Build a personal client base through styling relationships, appointments, and follow up
• Know the product across both NorthBoys and Northgirls — brands, fits, sizing, and what pairs well together
• Deliver a polished, attentive experience from greeting through checkout
  
  

Performance

• Contribute to store sales targets and your own average transaction value, units per sale, and conversion
• Track your client follow ups and bring them back in for new arrivals and seasonal drops
  
  

Floor and Presentation

• Keep the floor sized, folded, steamed, and shoppable throughout the day
• Support merchandising resets, window changes, and mannequin updates
• Flag what is selling, what is sitting, and what clients are asking for
  
  

Operations

• Support receiving, ticketing, transfers, and replenishment
• Keep the back of house organized and product easy to find
• Follow opening, closing, cash handling, and loss prevention processes accurately
• Process sales, returns, and exchanges on POS
  
  

Who You Are

• Warm and genuinely enjoy talking to people
• Passionate about product, styling, and kids' fashion
• Sales driven and motivated by hitting numbers
• Reliable, punctual, and someone the team can count on
• Detail oriented, with a high standard for how the floor looks
• Comfortable and confident with an affluent clientele
• A team player who pitches in without being asked
  
  

What We Are Looking For

• 1 or more years of retail sales experience, fashion preferred
• Clienteling or personal styling experience is a strong asset
• Comfortable on POS and with basic retail systems
• Availability including evenings, weekends, and peak seasons

Location

• Upper Canada Mall - 17600 Yonge Street, Newmarket Ontario