Sales Associate
Description
The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.
Essential Functions
Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process in a transparent way
Assist patients with merchandise selection, fitting frames, and dispensing eyewear
Solve visual problems or challenges for customers
Managing customer transactions at time of purchase
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by Office Manager