Sales Associate PT - Pineville ReStore

About Habitat Charlotte Region ReStores
Habitat ReStores are nonprofit home improvement stores and donation centers that sell new and gently used furniture, appliances, home décor, building materials and more at discounted prices. Proceeds help fund Habitat for Humanity of the Charlotte Region’s mission to build strength, stability and self-reliance through affordable housing.

Position Summary
The Sales Associate is a frontline representative of the ReStore, responsible for delivering outstanding customer service and creating a positive shopping experience. This role assists customers with product questions, processes transactions, maintains a clean and organized sales floor, restocks merchandise and supports daily retail and donation operations. The Sales Associate helps promote the ReStore’s mission by ensuring a welcoming, safe and engaging environment for all shoppers and donors.

Job Purpose:
The Sales Associate at Habitat Charlotte Region is responsible for providing exceptional customer service and supporting the sales team in achieving sales targets. This role involves engaging with customers, understanding their needs, and offering suitable solutions to enhance their shopping experience. The Sales Associate plays a crucial part in promoting the company's values and contributing to the overall success of the store.

Key Responsibilities:
- Greet customers warmly and ascertain their needs to provide assistance and information on product features.
- Maintain a high level of product knowledge to effectively communicate benefits and features to customers.
- Assist in achieving sales goals by actively promoting products and upselling when appropriate.
- Ensure the sales floor is well-organized, clean, and visually appealing to enhance the customer shopping experience.
- Process transactions accurately and efficiently using the point-of-sale system.
- Handle customer inquiries and complaints professionally, providing solutions and escalating issues when necessary.
- Collaborate with team members to achieve store goals and maintain a positive work environment.
- Participate in inventory management, including restocking shelves and conducting inventory counts.
- Support promotional activities and special events to drive customer engagement and sales.
- Adhere to company policies and procedures, ensuring compliance with all safety and security standards.