Sales Associate - Shell Station DFW Airport North & South Entrance Locations

POSITION PURPOSE:

The C-Store Sales Associate is required to great all guests with a friendly demeanor, assisting guests with their purchases as well as ringing up all items the guest wants to purchase. This position also assist in providing an open, clean and friendly environment in both the inside store facility, gas pump area and parking lot.

REPORTS TO:

General Manager / Director of Operations

GENERAL RESPONSIBILITIES:

• EVERY JOB IS EVERYONE’S JOB – LEAD BY EXAMPLE EVERYDAY
• Follow all other critical policies including INTEGRITY, RINGING UP ALL ITEMS FOR EVERY GUEST, PROTECTING THE PURSE, GUEST IMAGE/PERCEPTION.
• Great each guest as they enter the location.
• Treat each guest with a friendly, respectful and welcoming demeanor. Offering assistance to all guest requests.
• Treat all co-workers with respect.
• Subscribe to and follow C-Store procedures for ordering, receiving, and storing / stocking merchandise.
• Maintain a clean sales floor and clean up spills immediately.
• Maintain a stocked sales floor by moving all products to the front on shelving throughout the shift.
• Reporting any price discrepancies to the manager on duty immediately.
• Properly and accurately use Vendor and Repair logs. Proper checking in of all deliveries with visible evidence if required.
• Follow published critical cycle count schedule for cigarettes, lottery, electronics, wine, beer, and tobacco. Execute additional counts as directed.
• Ensure shift change counts are completed and verified by a manager on cigarettes and lottery.

• Maintain food quality and sanitation when preparing or dating food.
• Inspect stores daily using Daily Walk to maintain optimum safety, cleanliness, sanitation and sales and report to the manager any issues discovered.
• Ensure GREET, SELL, THANK (give receipt). Establish and maintain a “selling culture”.

• Follow all company cash policies, cash audits and cash accountability including not selling lottery, tobacco products or alcohol to any Star Concessions employee.
• Promotes “Clean and Efficient” mentality
• Keep a diligent watch of the location and report any suspicious activity – call 911 if there is an emergency, robbery or theft incident – never attempt to stop a robber.

PERSONAL APPEARANCE

The Sales Associate position requires a professional and crisp image. This includes no visible tattoos or piercings, natural hair colors, professional hair styles that not distracting to the guest experience. Makeup must be modest and professional. Males are required to be clean shaven each day. Full beards and other facial hair is allowed but must be kept trimmed to no longer than ¼ inch in length. Acrylic fingernails are not allowed. Nail polish and jewelry must be modest. (watch and ring) Uniforms must be clean and pressed prior to each shift. Males and females with shoulder-length hair must keep it tightly and smoothly restrained in a bun or pony tail.