SALES ASSOCIATE

Key Responsibilities

i. Customer Service

• Welcome customers warmly, professionally and attend to customers promptly, particularly

during busy periods.

• Assist parents and caregivers in selecting appropriate products for their children.

• Provide accurate information about product sizes, materials, features, prices and

availability.

• Assist customers with selecting children’s clothing and footwear.

• Handle routine customer questions and complaints professionally.

ii. Sales & Business Development

The Sales Associate is responsible for actively contributing to store sales targets.

Responsibilities include:

• Achieve individual and team sales targets.

• Understand daily, weekly and monthly sales targets.

• Actively approach customers rather than waiting passively for them.

• Identify customer needs and recommend suitable products.

• Upsell and cross-sell where appropriate.

iii. Merchandise Display & Replenishment

• Maintain attractive and organized product displays.

• Ensure products are correctly arranged according to store merchandising guidelines.

• Replenish merchandise from the stockroom when shelves or displays become depleted.

iv. Stock Management

Responsibilities include:

• Handle merchandise carefully and ensure products remain in their designated locations.

• Support receiving and stock replenishment activities when assigned.

• Report damaged or missing products and suspected stock discrepancies immediately.

• Participate in stock counts and cycle counts.

• Report suspected theft or fraudulent activity to the Store Supervisor.

v. POS & Cash Handling

Where the Sales Associate is assigned POS/cashier responsibilities:

• Process customer transactions accurately.

• Scan or enter products correctly.

• Ensure the correct price is charged and issue receipts for all transactions.

• Follow company procedures for returns, exchanges, cash handling and reconciliation.

vi. Store Cleanliness & Safety

• Keep assigned areas clean and organized and ensure walkways remain clear.

• Remove empty boxes, packaging and unnecessary materials.

• Report hazards immediately and follow fire, emergency and occupational safety

procedures.

• Handle products and store equipment safely and ensure children’s areas and displays

remain safe.

vii. Teamwork

• Work cooperatively with other Sales Associates and support colleagues during busy

periods.

• Assist with opening and closing procedures, participate in team briefings and share product

knowledge.

• Support new employees during onboarding.

• Treat supervisors and colleagues with professionalism and respect.

• Maintain a positive and professional work environment.

Qualifications

Minimum

• Certificate, Diploma or equivalent qualification in Sales, Marketing, Business

Administration, Retail Management or a related field.

• One to three years of retail or customer service experience is preferred

• Experience using a POS system is an advantage.

• Basic computer literacy.

• Basic numerical and cash-handling skills.

Qualifications

Minimum

• Certificate, Diploma or equivalent qualification in Sales, Marketing, Business

Administration, Retail Management or a related field.

• One to three years of retail or customer service experience is preferred

• Experience using a POS system is an advantage.

• Basic computer literacy.

• Basic numerical and cash-handling skills.