Sales Associate - Zürich [80-100%] (f/m/x)

You will act as a Breitling brand Ambassador, delivering an exceptional and personalised client experience at every touchpoint.

You will build, develop, and retain a loyal client base through proactive clienteling, meaningful follow-ups, and long-term relationship management.

You will capture and maintain accurate client information in our CRM system, using customer insights to personalise communication, identify opportunities, and drive client engagement.

You will actively contribute to client outreach initiatives, including personalised invitations, follow-ups, and targeted communications to strengthen client loyalty and support sales performance.

You will participate in the organisation and execution of boutique events and client experiences, helping create memorable moments that reflect the Breitling brand.

You will support the boutique team in achieving sales targets and identifying opportunities to grow the business.

You will ensure boutique standards are consistently maintained, with a focus on cleanliness, presentation, and an inviting atmosphere.

You will apply and maintain visual merchandising guidelines and ensure an engaging product presentation.

You will maintain back-of-house stock organisation and support efficient boutique operations.

You will continuously develop your product knowledge, participate in trainings, and stay up to date with the luxury industry, market trends, and competitors.

You will support Boutique Management in upholding health and safety requirements and ensuring smooth daily operations.

You have at least 3 years of experience in a similar role, ideally within the watch industry or another luxury environment, with experience in hospitality or fashion also considered.

You hold a Retail Specialist qualification, such as Detailhandelsfachmann EFZ, or an equivalent qualification.

You have a genuine passion for building client relationships and understand the importance of personalised service, clienteling, and long-term loyalty.

You have experience with CRM systems and enjoy using client data and insights to create meaningful interactions and identify commercial opportunities.

You have an interest in organising boutique events, client activations, and exclusive experiences that strengthen client engagement.

You have strong communication and interpersonal skills, with the ability to understand clients’ needs and exceed their expectations.

You are commercially minded, proactive, and motivated to contribute to both individual and team targets.

You enjoy working collaboratively and bringing a positive, team-oriented mindset to your Squad.

You are interested in the luxury industry and eager to expand your knowledge of watchmaking.

You are fluent in German and English, both written and spoken; French would be a strong asset.