Sales BDC Agent

Powerhouse Automotive Group | Central Georgia

Powerhouse Automotive Group is a fast-growing, people-first automotive organization built on performance, integrity, and community—investing in our people as we modernize the dealership experience and create clear career paths.

The Sales BDC Agent serves as the first point of contact for customers inquiring about vehicle purchases. This role is responsible for managing inbound and outbound sales communications and converting leads into high-quality showroom appointments. The Sales BDC Agent plays a critical role in driving traffic, supporting the sales team, and delivering a professional, engaging, and brand-aligned customer experience across all digital and phone channels.

Perks and Benefits

• Medical, dental, and vision insurance
• Short-term disability, Life and AD&D, and supplemental insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Employee vehicle and service discounts
• Performance-based incentives
• Training and growth opportunities

Essential Duties and Responsibilities

• Respond promptly and professionally to inbound sales inquiries via phone, email, text, website, and third-party lead sources.
• Make outbound follow-up calls to internet, phone, and marketing-generated leads.
• Schedule, confirm, and manage sales appointments for the showroom sales team.
• Maintain accurate and detailed customer records in the dealership CRM system.
• Conduct follow-up communications with customers who have not yet visited the dealership.
• Coordinate closely with sales managers and sales consultants to ensure smooth customer handoff and appointment readiness.
• Meet or exceed daily, weekly, and monthly activity, contact, and appointment-setting goals.
• Represent Powerhouse Automotive Group with a professional, positive, and customer-focused approach.
• Adhere to all company policies, compliance standards, and customer privacy requirements.
• Participate in training, coaching, and team meetings to continuously improve results.