Sales/Client Support Representative
Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.
We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.
Responsibilities:
- Order intake and processing
- Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
- Build up new business by pursuing inquiries from potential customers
- Order tracking and coordination of invoicing
- New customer account setup and management
- Payables support and management of collections
- Monthly billing cycle management
- Inventory monitoring
- Ordering of products
- Coordination with Production Team on product demand and production schedule
- Coordination with Shipping and Receiving Team on fulfillment of orders
- Other sales support and administrative duties as assigned