Sales Coach
About the Job
The Sales Coach will be responsible for analyzing, monitoring, auditing, and reporting the team's sales performance by identifying trends, patterns, and opportunities, which can help us improve and optimize the way the team is selling. The role includes:
Integrated coaching sessions (Live Monitoring with coaching immediately after)
Create/develop sales-oriented workshops
Audits
As Sales Coach, You Will…
Manage operational performance to meet Key Performance Indicators (KPIs) related to revenue/sales, and Service Level Agreements by providing optimum quality & service
Interpret and analyze various reports and statistical revenue/sales related data to measure production levels and identify root causes for underperformance in the revenue/sales area specifically
Develop solutions, strategies, and action plans to improve business performance in revenue/sales and client success
Use critical thinking to investigate and develop solutions to address ad hoc issues in the revenue/sales area
Motivate the team through relationship building and real-time coaching
Develop and deploy incentive programs to motivate agents to achieve desired revenue/sales outcomes
Bring in-depth operational knowledge in the area of revenue/sales and a thoughtful point of view when participating in client meetings
Gain expert level knowledge on all client products and promotions
Demonstrate a positive work ethic and commitment to achieve the best possible outcome
Act as a role model and exemplify company’s 10 cultural values (Our 10 Things)
As Sales Coach, You Have…
Some post-secondary education or completion of a post-secondary degree with a major in Business will be considered an asset. A combination of education and work experience will also be considered
Sales experience is an asset
1-2 years’ experience in the call center and/or customer service industry
Must have experience dealing with escalated issues in a call center capacity
Ability to work a variety of shifts, including days, evenings, and holidays
Possess exceptional time management, organizational, and prioritization skills to complete work in a timely manner
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Ability to type 30 WPM with accuracy
Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
Ability to use spreadsheet applications to maintain and develop operational reporting
Be persuasive and analytical
Ability to communicate concepts effectively and objectively
Able to personalize each coaching session to the individual needs of each agent
Ability to work under pressure (results to actions will be required)
Upbeat, energetic, and dynamic personality