Sales Consultant (fixed-term)

Your Mission

As our Sales Consultant, your mission is to effectively engage and acquire new Small to Medium Business customers by providing exceptional customer service and presenting tailored payment solutions that address their specific business requirements. You will serve as a key frontline representative, ensuring prospective customers receive professional service and develop a clear understanding of our value proposition through either inbound lead conversion or outbound prospecting activities.
Reporting to the Sales Manager, you will focus on achieving individual sales targets while maintaining accurate CRM records and contributing to a positive team environment through effective presentation of our solutions including EFTPOS terminals, online gateways and Tap on Mobile technologies.

Day-to-day responsibilities

Sales Lead Management & Conversion

• Engage with prospective SMB customers through assigned sales channel, ensuring optimal response times and professional engagement throughout the sales process.
• Actively listen to and understand the needs and challenges of prospective SMB customers, conducting thorough qualification based on established criteria and business requirements.
• Guide prospects through the complete sales process from initial contact to closing the sale and initiating seamless onboarding procedures.
• Consistently meet or exceed individual sales targets and key performance indicators while maintaining high conversion quality standards.

Customer Engagement & Solution Expertise

• Provide exceptional customer service standards, ensuring a positive experience for all prospective clients throughout their sales journey.
• Clearly articulate the features, benefits and value of our payment solutions, including face-to-face, online and integrated payment options, recommending the most appropriate solution based on each customer's business needs.
• Maintain current and comprehensive knowledge of our product suite, pricing structures and relevant industry trends to provide expert consultation.
• Address customer questions professionally and overcome objections effectively through consultative selling approaches and value-based positioning.
• Build rapport with prospects and establish trust through responsive, knowledgeable, and solution-focused interactions.

Process Management & Collaboration

• Accurately record all sales activities, customer interactions and prospect status updates in the CRM system to support effective sales management and reporting.
• Adhere to all internal sales processes, policies and compliance requirements while maintaining consistent professional standards.
• Collaborate effectively with team members and other departments to ensure smooth customer experiences and successful deal progression.
• Provide valuable feedback to the Sales Manager and Marketing team regarding lead quality, market response and process improvement opportunities.
• Remain actively engaged throughout the end-to-end sales process, coordinating with customers and internal stakeholders to support opportunity progression, fulfilment requirements, successful solution implementation and ultimately helping customers become live and transacting.

Who are we looking for

Skills and Experience

• Extensive experience in strategic partnerships, business development or channel management, with a focus on the SMB market.
• Proven experience identifying, negotiating and managing a variety of strategic alliances that deliver tangible business results.
• Experience in creating and executing joint go-to-market strategies and co-marketing campaigns.
• Strong understanding of the needs and challenges of SMBs and how partnerships address them.
• Experience in the payments, fintech, SaaS or related technology sectors is desirable.
• Demonstrable experience building a successful portfolio of partnerships or new business.

Essential Attributes

• Excellent interpersonal, communication, and relationship-building skills, with a talent for fostering strong, collaborative partnerships.
• Strategic and commercially astute, with the ability to identify and articulate mutual value in partnership opportunities.
• Proactive, results-driven and skilled in managing multiple partnership initiatives simultaneously.
• Strong team player, able to work effectively with internal cross-functional teams to support partnership success.

Qualifications

• Tertiary qualification in Business, Marketing or a related field is preferred.
• Formal training in partnerships, business development or sales is an advantage.