At NQX, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

Must be at least 18 years old
At least Senior HS or HS Grad (old curriculum)
At least 1 year Call Center experience
Available to work in a graveyard/shifting schedule
Ability to work up to 40 hours a week according to the given schedule
Advance computer knowledge and a great multi-tasker
Superior communication skills
Strong Customer focus
Strong sales skills
Ability to create excellent relationships with customers over the phone
Strong organization, planning and time management and follow-up skills are critical; ability to work in both queue and non-queue environment during day
Excellent verbal/written communication skills to clearly expose solutions to business customers
Active listening and attentive to client's needs
Account Management experience

We’re looking for team members who bring positive energy and top-notch skills:

Excellent English communication—spoken and written
Great with people and a natural problem-solver
Proficient in MS Office and web applications
Fast and accurate typing, sharp comprehension, and top multitasking abilities
Strong analytical and troubleshooting skills in a fast-paced support environment
Previous BPO experience is a plus—but not required!

Sell, cross-sell, and upsell the best communication products and services in the market, including Internet, Mobility, Programming, and TV packages.
Proactively reach out to potential leads via multiple channels such as phone, email, SMS, and social media.
Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers.
Understand customer needs through effective questioning, active listening, and a personalized approach.
Recommend the best solutions, provide product demos, and explain current promotions and offers to support customer decisions.
Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style.
Address customer concerns and provide outstanding service to increase satisfaction and build long-term loyalty.
Implement strategies to retain customers and reduce churn by recognizing and responding to their individual situations.
Navigate internal computer systems to track calls, gather information, and ensure accurate record-keeping of all interactions.
Maintain up-to-date knowledge of all current products, services, pricing, and promotional campaigns.
Uphold a high level of confidentiality, professionalism, and integrity in every interaction.

Walk-In Applications Welcome!
Monday to Friday | 10:00 AM to 5:00 PM
Naga, Bicol - Robinsons Naga,

3F Robinsons Cybergate Roxas Ave. Cor Almeda Highway Naga City, Camarines Sur 4400

Weekend/Holiday operations may vary. Stay updated via our social media!

Bring your Valid ID and Resume.
TARA NA SA Q!

*Terms and conditions apply.

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