Sales Consultant

The Sales Consultant is responsible for promoting and selling the company’s cord blood and tissue banking services to consumers in a professional, ethical, and compliant manner.

This role involves direct engagement with parents through events, roadshows, clinics, and other approved channels, providing accurate information, guiding customers through the enrolment process, and ensuring a positive and trustworthy customer experience.

The Sales Consultant plays a key role in achieving sales targets while upholding high service standards in a regulated healthcare environment.

Sales & Customer Engagement

• Promote and explain the company’s services and products clearly and accurately to consumers

• Engage customers professionally at events, exhibitions, clinics, and other approved platforms

• Conduct sales consultations and guide customers through the sign-up process

• Achieve individual sales and enquiry generation targets

• Build trust and rapport with customers through ethical and transparent communication

Product Knowledge & Compliance

• Maintain strong knowledge of company services, processes, and regulatory requirements

• Ensure all sales activities are conducted in compliance with company policies and healthcare regulations

• Follow approved sales scripts, materials, and documentation procedures

• Participate in all required training and compliance briefings

Documentation & Administration

• Ensure accurate completion and submission of all customer forms, contracts, and supporting documents

• Maintain proper records of sales activities and customer interactions

• Support internal audits and compliance checks through proper documentation

Service Excellence

• Provide a positive and professional customer experience throughout the sales journey

• Work closely with the Customer Service team to ensure smooth handover after sales

• Handle basic customer enquiries and escalate complex issues appropriately

Events & Activations

• Participate in company events, exhibitions, roadshows, and weekend activations when required

• Support event setup, customer engagement, and post-event follow-up activities

Teamwork & Continuous Improvement

• Work collaboratively with team members and supervisors to achieve team goals

• Accept coaching and feedback to continuously improve sales and service performance

• Support any additional duties or initiatives assigned by the Service Operations Manager

Job Requirement

• Diploma or equivalent qualification (Degree is an advantage)
• Minimum 1–3 years of experience in:
• o Sales
• o Customer service
• o Healthcare, insurance, financial services, or related industries (preferred)
• Strong interest in healthcare services and client education
• Comfortable engaging with consumers in a consultative sales environment
• Willing to work weekends and participate in events when required