Company description
Raffles & Fairmont The Red Sea, positioned in the Kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort with 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world-class golf destination. It will set new standards in sustainable development, positioned on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job description
Fairmont The Red Sea is seeking a dynamic and organized sales coordinator to join our team in Umluj, Saudi Arabia. In this role, you will be the backbone of our sales operations, providing essential support to our sales team while delivering exceptional service to our clients. As a sales coordinator, you will manage administrative tasks, coordinate client communications, and ensure seamless execution of sales activities for our luxury resort destination.
Responsibilities include:
Coordinate and support all sales team activities, including client meetings, presentations, and events
Maintain and update customer relationship management (CRM) systems with accurate client information and sales data
Process client inquiries, reservations, and orders in a timely and professional manner
Prepare and organize sales proposals, contracts, and supporting documentation
Manage client communications through email, phone, and in-person interactions, ensuring prompt and courteous responses
Track sales metrics, pipeline data, and performance reports for management review
Coordinate logistics for client events, site visits, and promotional activities
Liaise between clients and internal departments (operations, marketing, finance) to ensure smooth project execution
Maintain organized filing systems and databases for sales records and client information
Support the sales team with research, competitive analysis, and market information
Follow up with clients on outstanding proposals and sales opportunities
Qualifications
2-3 years of experience in sales coordination, sales support, or similar administrative role
Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent written and verbal communication skills in English
Strong organizational and time management abilities with the capacity to manage multiple priorities
Customer-focused mindset with a commitment to delivering exceptional service
Attention to detail and accuracy in data entry and documentation
Ability to work collaboratively with cross-functional teams
Professional demeanor and ability to represent the organization with integrity
Preferred: Experience in the hospitality, luxury resort, or tourism industry
Preferred: Event coordination or meeting planning experience
Preferred: Multilingual capabilities (Arabic, French, or other languages)
Preferred: Knowledge of luxury hospitality operations and client expectations
Additional information
Understanding of ultra-luxury guest expectations and brand alignment
Experience in project coordination, scheduling, and document control during pre-opening stages
Experience in pre-opening is a must
A proactive, anticipatory approach with a strong sense of ownership and accountability
Impeccable grooming and personal presentation aligned with luxury standards