Sales Coordinator

The Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks and facilitating smooth communication with clients and staff. Our hotel operates 24/7, and team members must be flexible and ready to adapt their schedules based on business demands.

Key Responsibilities:

• Client Communication:Answer phones and emails, proactively following up with group and corporate clients until contact isestablished.
• Group Management:Book groups,maintaincorrespondence, check in weekday morning groups, andassistwith any needs throughout the morning.
• Event Coordination:Maintainthe master events schedule to ensure all upcoming events are properly documented and organized.
• Database Management:Develop and manage all sales databases, ensuring they are updated accurately and efficiently.
• Office Administration:Ensure smooth office operations and administration, providingsupport to the sales department as needed.
• Guest Reception:Welcome gueststothe sales office and address general inquiries promptly, extending beyond the capabilities of the voicemail system.
• ReportingSupport:Provide word processingsupport to Sales Managers for special reports and presentations asrequired.
• Document Coordination:Coordinate all credit card authorization forms, rooming lists, group arrival details, direct bill applications, and tax-exempt forms.
• Account Research:Assistthe sales team by researching and prospecting new accounts for potential business opportunities.

• SchedulingSupport:Help schedule new client visits for sales representatives and arrange travel accommodations when necessary.
• Contract Preparation:Prepare and type contracts for client agreements.
• Site Tours:Conduct site tours for potential clients,showcasingthe hotel’s offerings and facilities.
• Market Research:Conduct internet market research toidentifypotential leads and opportunities.
• Sales Outreach:Make sales calls and send out sales kits and brochures to prospective clients.

Qualifications:

• Previousexperience inhospitality in roles like guest services, reservations orsales, and/or customer service isrequired.
• Proficient in computer programs including Microsoft Word, Outlook, Excel, and PowerPoint.
• Strong communicationand interpersonal skills,demonstratingdiplomacy, tact, and a customer-focused approach.
• Professional phone manner with the ability to interact effectively with staff, guests, the media, high-profile clients, and external parties in both Spanish and English.
• Exceptional organizational and time management skills, with proven ability to prioritize and manage multiple tasks, projects, and deadlines effectively.
• Fully bilingual in Spanish and English tofacilitatecommunication with a diverse clientele.

Why Join Us?

• We offer a dynamic andsupportive work environment.
• Opportunities for growth and professional development within the hospitality industry.
• Be part of a team committed to excellence and delivering exceptional guest experiences.