Sales Coordinator - Exports

With one truck, a strong work ethic and an ardent sense of team spirit, Mike and Antonio Giampaolo established Triple M Metal in 1975. Now, more than 50 years later, we have grown from modest beginnings to become one of North America's largest, privately held, fully integrated recyclers of ferrous and non-ferrous scrap metals. Our growing enterprise operates 45 facilities across North America, including Canada, the United States and Mexico, with additional interests in Europe. Our established and far-reaching geographic network means we are optimally positioned to maintain and service our current customer base while making strides in new and emerging markets. We strive to build confidence and value from local or community-based peddlers to the most prominent international companies by providing customized solutions that deliver on all metal recycling and process needs.
Triple M Metal LP is currently seeking qualified candidates for the role of Sales Coordinator - Exports at our head office, 1 Kenview Blvd.
The Sales Co-Ordinator, Exports provides comprehensive administrative, contractual, sales, and customer support to facilitate the efficient execution of sales transactions and the coordination of shipments. This role supports the sales team throughout the entire sales cycle, from purchase and sales order processing to contract monitoring, shipment scheduling, documentation, claims resolution, and customer relationship management.

The successful candidate will monitor contract obligations and payment milestones, coordinate with internal departments and external stakeholders, investigate shipment discrepancies, and ensure accurate and timely completion of sales documentation, including documents required by financial institutions. The role also involves customer engagement, responding to enquiries, identifying new business opportunities, and developing an understanding of international import requirements and country-specific regulations. The ideal candidate is highly organized, analytical, detail-oriented, and comfortable managing multiple priorities and deadlines in a fast-paced environment. The candidate will be crucial to learning scrap grades and using those skills for claim understanding, negotiation and resolutions.

Overview of Responsibilities:

Sales Administration and Contract Management

Serve as a primary point of contact for customer enquiries regarding products, orders, contracts, shipments, and deliveries.
Prepare, process, and maintain sales orders, purchase orders, contracts, and related sales documentation.
Review contracts for accuracy, completeness, and alignment with agreed commercial terms.
Upload and maintain contract information in Salesforce and update customer records and accounts in Mayer.
Monitor post-contract activities, including advance payment requirements, outstanding documentation, shipment timelines, and contractual obligations.
Track contract milestones and follow up with customers, internal departments, and external stakeholders to ensure timely completion.
Maintain organized and accurate records of transactions, contracts, correspondence, and supporting documentation.

Shipment Coordination and Documentation

Coordinate loading schedules and shipment activities with the Sales and Logistics teams, customers, suppliers, and other relevant parties.
Respond to customer requests, obtain missing information, and communicate updates and resolutions in a timely and professional manner.
Monitor shipment progress to ensure contractual commitments and delivery timelines are met.
Coordinate the preparation, verification, and timely submission of shipping and commercial documents to banks and other relevant parties, as required.
Review loading and offloading photographs, shipment records, weights, quantities, and related documentation to identify discrepancies.
Investigate differences between contractual terms, shipment records, and actual loading or offloading results.
Liaise with internal teams and external stakeholders to resolve shipment discrepancies and maintain accurate transaction records.

Claims Management and Resolution

Review various quality aspects, learn material quality, understand geographical definition and quality expectations for various Ferrous and Non ferrous grades
Review supporting documentation, photographs, shipment records, and contractual terms to validate claims and determine potential exposure.
Coordinate claim settlements, approvals, and finalizations in accordance with contractual terms and internal processes.
Maintain accurate records of claims, supporting calculations, negotiations, and final settlement outcomes.
Identify recurring discrepancies and communicate findings to relevant stakeholders to support process improvements.

International Trade and Import Requirements

Develop and maintain an understanding of import policies, documentation requirements, and regulatory considerations across different countries.
Identify country-specific import requirements, potential challenges, and documentation obligations that may affect shipment execution.
Coordinate with customers, logistics providers, and internal stakeholders to address import-related requirements and documentation gaps.
Monitor changes or emerging issues that could affect contract execution, shipment clearance, or delivery timelines.

Reporting and Cross-Functional Collaboration

Prepare and analyze sales reports, contract status updates, shipment tracking reports, and claims summaries.
Use Microsoft Excel to organize, reconcile, and analyze sales and shipment data.
Liaise with Sales, Logistics, Finance, and other relevant departments to support accurate documentation, timely payments, and effective shipment execution.
Maintain accurate customer information and support the setup of new customer accounts in Mayer.
Identify administrative inefficiencies, documentation gaps, and opportunities to improve sales coordination processes.
Perform other related administrative and sales support duties as required.

Qualifications:

Completion of post-secondary education (College or University Level) in a related field (Customs, Importing/Exporting and/or relevant experience)
2 to 3 years’ experience in a similar role
Proven ability to organize, prioritize, problem-solve and ensure accuracy (attention to detail).
Proven ability to demonstrate good communication skills with a positive attitude.
Strong organizational and multitasking skills with excellent attention to details & ability to interact with customers over the phone in high stress situations.
Proficient computer skills – MS office applications (esp. MS Excel)

What We Offer:

Company Events
Dental Care
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
RRSP Match
Tuition Reimbursement
Vision Care
Wellness Program

Compensation:
$50,000.00 - $60,000.00
Equal Opportunity Employer
Triple M Metal LP is an Equal Opportunity Employer, and we welcome diversity in the workplace. We encourage applications from all qualified individuals, including visible minorities, Aboriginal People, and people with disabilities. To request any accommodation you may require participating in the recruitment process (including alternate formats of materials or accessible meeting rooms), contact us at 905-464-0917 to discuss your needs. Please note that artificial intelligence (AI) is not used in the screening, assessment, and/or selection of applicants as part of our recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.