SALES COORDINATOR

Sales Coordinator

We are looking for a responsible and self-motivated Printing Sales Executive to handle customer enquiries, quotations, follow-ups and order coordination. The successful candidate should be organised, customer-focused and able to manage each assigned job from enquiry through completion.

Tasks & Responsibilities

•⁠ ⁠Handle customer enquiries via email, WhatsApp and phone calls.

•⁠ ⁠Understand customers’ printing requirements, specifications, quantities and required timelines.

•⁠ ⁠Prepare and send quotations based on customer requirements.

•⁠ ⁠Recommend suitable printing materials, finishing and options based on customers’ needs.

•⁠ ⁠Follow up on quotations, order confirmations, payments and other outstanding matters.

•⁠ ⁠Follow up with existing and potential customers to convert enquiries into confirmed orders.

•⁠ ⁠Coordinate confirmed orders with the relevant internal teams.

•⁠ ⁠Understand the requirements and workflow of each assigned job.

•⁠ ⁠Monitor and maintain accurate status for all assigned enquiries and orders.

•⁠ ⁠Identify outstanding actions and follow up accordingly to ensure jobs progress smoothly.

•⁠ ⁠Keep track of what action is required next for each job and follow through until completion.

•⁠ ⁠Update job status promptly and ensure completed jobs are properly updated and closed.

•⁠ ⁠Communicate clearly with customers and internal teams regarding order requirements and updates.

•⁠ ⁠Maintain good customer relationships and provide professional customer service.

•⁠ ⁠Manage multiple customer enquiries, quotations and ongoing orders efficiently.

•⁠ ⁠Work towards individual sales targets and company sales objectives.

Qualifications & Experience

•⁠ ⁠Previous experience in sales, customer service, account servicing or a related role is preferred.

•⁠ ⁠Experience in the printing industry or commercial printing will be an advantage.

•⁠ ⁠Good communication and customer service skills.

•⁠ ⁠Confident communicating with customers via phone, WhatsApp and email.

•⁠ ⁠Able to understand customer requirements and prepare quotations accurately.

•⁠ ⁠Comfortable following up with customers and closing orders.

•⁠ ⁠Able to understand job instructions, workflow and job status clearly.

•⁠ ⁠Able to identify what action is required next and follow through until the job is completed.

•⁠ ⁠Strong organisational and follow-up skills with the ability to manage multiple jobs at different stages.

•⁠ ⁠Responsible for keeping assigned job statuses accurate and up to date.

•⁠ ⁠Good attention to detail and accuracy.

•⁠ ⁠Good spoken and written English.

•⁠ ⁠Able to handle Chinese-language customer enquiries when required.

•⁠ ⁠Familiar with Microsoft Office and basic computer applications.

•⁠ ⁠Responsible, self-motivated and able to work independently.

•⁠ ⁠Able to work effectively in a fast-paced environment.

•⁠ ⁠Training on our printing products and specifications will be provided.