Sales Coordinator

• We are looking for a Sales Coordinator to partner with and assist the sales team to achieve established revenue goals and service metrics
• This critical role will manage the group turnover process from assigning incoming leads to the proper sales manager, following up on new active groups, managing all sales-related client & internal communication regarding reservations and billing
• In this remote role, you will report to the Director of Sales and work closely with Area Sales Managers, and Finance Coordinator while also acting as a liaison between Sales, Reservations, GX, Billing, and Operations
• The Sales team is dedicated to growing revenue at Kasa through all channels, as well as growing Kasa as a distinguished accommodations brand. Our mission is to build a distinctive brand that has direct relationships with guests
• A day in the life of a Kasa Sales Coordinator focuses on 3 primary objectives: driving sales, use of tools & processes, and acting as a Hall of Fame Host
• You will help drive sales by managing incoming lead sources and assigning them to the proper sales manager, collaborate with and assist managers, and ensure that each step of the active group journey from contracting to departure is seamless
• As a key component of the sales process, you must be able to listen and read customers to identify needs and respond accordingly
• You will be an integral part of improving and implementing our sales processes through the use of our existing tools
• You will maintain complete and accurate records of all customer interactions and correspondence in our sales system, accurately review all group contracts and rate agreements, and identify ways to improve processes and enhance sales systems
• At Kasa, we strive to act as Hall of Fame Hosts through genuine care and hospitality
• You will develop strong customer relationships through professional, courteous, and ethical interpersonal interaction, develop and maintain positive relationships with customers and vendors, and ensure proper communication with other departments
• In one year, you will succeed at Kasa by having:
• Delivers accurate, timely support to help the sales team close deals
• Ensures smooth coordination of group bookings
• Keeps sales systems organized and up-to-date for clear reporting and follow-up

Benefits

• Remote work for most roles
• Access to coworking spaces
• Unlimited PTO
• Kasa lodging credit ($2,000 annual)
• Highly-subsidized health insurance
• Sponsored plan that covers infertility treatments
• One Medical membership
• 401(k) matching
• HSA contributions
• Equity in Kasa
• Up to 14 weeks parental leave
• Annual reviews

• Excellent communication and interpersonal skills in a remote work environment
• Must be computer literate; have experience using Google Workspace tools and products and ability to learn new tools quickly
• Ability to engage management decision-makers and influencers at any level
• Motivated by the attainment of goals and metrics
• Able to work independently, self-motivated
• Ability to set priorities and work on several projects simultaneously while meeting established guidelines through strong organizational skills
• Strong organizational and time-management skills with great attention to detail
• You can demonstrate the ability to understand customer requirements and translate that into sales solutions
• Proven work experience as a Sales Coordinator, Finance Coordinator or similar role
• Database management experience
• You’ve worked in the hospitality industry
• You’ve worked for small and large enterprise companies
• You have experience with various CRM software