Sales Coordinator

Job summary

The sales coordinator is responsible for supporting the sales and engineering teams by managing documentation, preparing project-related records, coordinating with customers and internal departments, and ensuring the smooth execution of administrative and sales processes. The role serves as a key point of contact for customers and colleagues, helping maintain efficient communication and customer satisfaction.

Key responsibilities

• Provide administrative support to the sales team and engineering department.
• Handle document control activities, including filing, scanning, distribution, and record management.
• Prepare and process project job orders.
• Prepare project invoices and coordinate with the finance department for billing requirements.
• Maintain accounts receivable records and prepare customer statements of account as required.
• Prepare daily, weekly, and monthly sales reports.
• Raise purchase requests for office supplies and departmental requirements.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Coordinate with internal departments to ensure smooth workflow and project execution.
• Schedule meetings, maintain records, and provide administrative support to the team.
• Act as a primary point of contact for customers regarding project and sales-related documentation.
• Maintain accurate customer records and sales documentation.
• Support customer satisfaction initiatives and ensure effective communication with clients.
• Perform any other duties assigned by management related to sales coordination and administration.

Requirements

Qualifications

• Bachelor's degree or diploma in business administration, marketing, engineering administration, or a related field.
• Minimum 3 years of relevant experience in sales coordination, administration, or customer service.
• Experience in engineering, construction, or technical service companies is preferred.

Skills & competencies

• Strong communication and interpersonal skills.
• Excellent organizational and document management abilities.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Ability to prepare reports and maintain accurate records.
• Customer service orientation.
• Time management and multitasking skills.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Good command of English; additional languages are an advantage.