Sales Coordinator

The Sales Coordinator will be an integral part of our team, ensuring smooth operations and excellent customer service. This role involves a range of administrative and coordination tasks, allowing you to make a significant impact on our sales process. Your work will directly contribute to the success of our Sales Engineers and the overall growth of the company.

Key Responsibilities:

1. Customer Support:

   • Address customer inquiries via email and phone in a professional and timely manner.
   • Provide accurate information about products, services, and pricing.

2. Sales Quotation Management:

   • Prepare and send sales quotations based on customer requirements.
   • Follow up on sent quotations and update the sales team on progress.

3. Sales Coordination:

   • Assist the UAE sales team in managing day-to-day sales operations.
   • Coordinate with internal departments to ensure timely delivery of products and services.
   • Maintain and update sales records, reports, and customer data.

4. Administrative Support:

   • Ensure proper documentation of all sales-related activities.
   • Monitor and respond to emails professionally, maintaining excellent email etiquette.
   • Organize and schedule meetings for the sales team as required.

5. Data Management:

   • Use Microsoft Excel to manage sales data, generate reports, and perform analysis.
   • Maintain accurate records of customer interactions and transactions.

Qualifications and Skills:

• Minimum 1+ years of experience in a sales support or coordination role.
• Proficiency in Microsoft Excel and other MS Office tools.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of attention to detail and accuracy.
• Good understanding of email etiquette.
• Ability to work collaboratively with the sales team and independently when required.

• Provide administrative support to Sales Engineers, including quotation preparation, submittal management, and invoicing.
• Coordinate with customers regarding delivery schedules, order inquiries, and any post-sales support.
• Maintain accurate records and ensure timely follow-ups on customer requests and inquiries.
• Assist in data entry, report generation, and the organization of sales-related documents.
• Liaise with other departments to ensure a seamless flow of information and efficient order processing.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
• Support the Sales team during busy periods and assist in achieving sales targets.
• Handle customer complaints and provide effective solutions, ensuring customer satisfaction.
• Maintain a professional and positive attitude, representing the company's brand and values.

• Basic computer skills and proficiency in MS Office applications are essential.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
• A willingness to learn and adapt to new systems and processes, especially regarding HVAC systems.
• Strong organizational skills and attention to detail to manage multiple tasks and prioritize effectively.
• Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.
• A positive and proactive attitude, with a problem-solving mindset.
• Fluency in English is required, and knowledge of other languages is an advantage.
• Previous experience in a similar administrative or sales support role is preferred but not mandatory.
• A minimum of a high school diploma or equivalent; a college degree in a relevant field is desirable.
• A passion for customer service and a commitment to delivering exceptional support.