Sales Coordinator

Responsibilities

Sales Support:

• Assist the sales team with administrative and operational support.
• Coordinate and work closely with Sales Dept and Purchasing Dept.
• Track and follow up on customer orders, delivery schedules, and payments.

Customer Service:

• Handle customer inquiries via phone and email.
• Provide timely updates to customers on order status, delivery, and product availability.
• Resolve customer complaints or escalate issues to the appropriate department.

Documentation & Reporting:

• Maintain proper filing of sales documents such as quotations, purchase orders, and contracts.
• Update and maintain customer records in the excel.

Coordination & Communication:

• Liaise with internal departments (e.g., logistics, finance, production) to ensure smooth order processing and delivery.
• Coordinate with suppliers or external vendors when needed.
• Schedule and arrange meetings, deliveries, and follow-ups for the sales team.
• Any other ad-hoc duties assigned by management.

Requirements

• Obtained at least a Diploma in any field.
• Excellent written and verbal communication skills with strong analytical abilities.
• Ability to work well under pressure, detail-oriented and employs a proactive approach to problem-solving.
• Positive working attitude, demonstrate good interpersonal skills and ability to work collaboratively in a team.
• The ability to multitask, works in a fast-paced environment, and meets deadlines.
• Meticulous & high sensitivity in managing confidential reports.
• Knowledge of MS office & proficient in Excel.
• Must be willing to learn.