Sales & Customer Insights - Intern
Role
Summary
We are looking for a
detail-oriented Analytical Intern to support a large-scale data annotation and
quality operations project for a leading global retailer. The role involves
working closely with the internal consulting team to ensure high-accuracy data labelling,
vendor governance, SOP implementation, and efficient operational delivery. This
is an excellent opportunity to gain hands-on experience in digital retail
operations, large data systems, and quality management frameworks.
Job
Description
1. Data Annotation & Quality Control
· Perform high-accuracy data annotation for product
matching, search relevance, and data discovery tasks on e-Commerce sites.
· Validate product attributes, variants, and
discrepancies across product pages.
· Conduct Level 2 QA checks for complex & critical
cases.
2. Vendor Management & Governance
· Coordinate daily with vendor teams on throughput,
queries, escalations, and SOP clarifications.
· Track vendor accuracy, volume delivery, and SLA
adherence.
3. Calibration & SOP Management
· Assist in calibration sessions with internal teams and
vendors—compile cases, analyse discrepancies, and document clarifications.
· Maintain and update SOPs, ensuring rule adherence
across teams.
· Assist in identifying process gaps and contributing to
root-cause analyses.
4. Reporting & Stakeholder Support
· Prepare weekly reports covering accuracy, volume
trends, RCA summaries, and operational risks.
· Track accuracy metrics and provide data-driven insights
for process improvement.
· Communicate findings clearly with internal
stakeholders.
5. Operational Ownership
· Monitor daily workflows to ensure smooth execution and
timely completion.
· Identify edge cases, recurring patterns, and accuracy
risks proactively.
· Support internal
quality initiatives, audits, and data clean-up exercises.
Requirements
Qualifications
Must-Have
- Strong analytical
ability with high attention to detail.
- Comfortable working
with large datasets and structured SOPs.
- Strong written
communication skills, especially for explaining data discrepancies.
- Ability to maintain
consistency and accuracy in repetitive tasks.
- Proficiency in
Excel/Google Sheets (filters, lookups preferred).
- Basic understanding
of e-Commerce domain.
Good-to-Have
- Exposure to data
annotation, QA, cataloguing, or e-commerce operations.
- Familiarity with
dashboards (Power BI/Tableau) or QA methodologies.
- Understanding of
digital retail, product catalogues, or search systems.
Personal
Attributes
- Detail-driven, structured, and
quality-focused.
- Proactive, ownership-oriented,
and comfortable in fast-paced operations.
- Clear communicator with strong
problem-solving skills.
- Team player with a willingness to
learn and adapt quickly.