Sales & Customer Success Executive
Location: Lagos (Hybrid)
Job Type: Full-Time
Salary: ₦100,000 – ₦150,000 Monthly (+ Performance Incentives)
About the Role
PreOrder360 is an international procurement and sourcing platform simplifying global supply chains for Nigerian businesses. We are seeking a proactive, commercially minded Sales & Customer Success Executive to drive revenue and client satisfaction. In this hybrid role, you will manage multi-channel inquiries, translate unstructured customer requests into structured procurement briefs, coordinate with sourcing teams, and relentlessly follow up to convert leads into repeat buyers.
Key Responsibilities
- Manage inbound requests across WhatsApp, Instagram, Facebook, and Email, converting customer inquiries into completed, paid orders.
- Interpret client specifications and create clear, detailed procurement briefs for internal sourcing teams and suppliers.
- Track sales pipeline metrics, follow up on pending quotations, re-engage cold leads, and build long-term client relationships to drive repeat business.
- Monitor customer demand trends, propose creative sales acquisition channels, and manage front-line social media interactions.
Requirements
- OND, HND, B.Sc., or relevant Professional Certification in Business Administration, Marketing, SCM, or related fields.
- Minimum of 3 years' experience in sales, customer success, e-commerce, procurement, logistics, or B2B sales.
- Exceptional written and verbal communication skills with high proficiency in managing business interactions via WhatsApp and social platforms.
- Highly organized, detail-oriented, target-driven, and capable of managing multiple client pipelines concurrently.
Benefits
- Monthly base salary (₦100,000 – ₦150,000) combined with lucrative performance incentives.
- Flexible hybrid working setup.
- High-growth career potential within the international trade and e-commerce sector.
📧 How to Apply
Interested and qualified candidates should send their CV alongside a short note explaining why they are the right fit for the role to hr@preorder360.com using "Sales & Customer Success Executive" as the subject of the email.